Harley-Davidson of Frederick

Fantastic experience: Bought my Low Rider new in 1989 when they were in the strip mall. Still riding it to this day! Thanks for the memories and great employees

Positive experience: My closest dealer in Williamsport closed last year and the second closest Frederick is now closing. Nice place, hate to see it go.

Fantastic experience: Everyone here is great. Service, sales, finance, instructors, parts. Everyone. They are all willing to spend time with you and answer your questions.

Fantastic experience: Very friendly, nice store, had a lot of selections on motorcycle, parts, and clothing, a few things my wife and I hadn't seen B4, that's why we travel to different locations check out the scene!!

Fantastic experience: Great service department! Usually very busy in service! Sales people don't hassle you! Great HD dealership!!

Fantastic experience: Nice place, nice people. Good stop for a Harley dealership check-in and to see a pig pirate

Positive experience: I have used this dealer for years, I work with the parts department mostly and in years past they have been great. I like to employees in the parts department, they are very helpful. Although I have a few thoughts, these days I find that they often aren't stocking what I would consider pretty common parts. I also find that this dealership rarely turns their phone on at opening time. I often find myself calling on and off for 45 minutes after they open only to receive the "Sorry were closed" recording, which is frustrating to say the least.

Fantastic experience: Came here for the MSF safety course/learn to ride program had a great time and learned a lot. Matt and Troy are phenomenal instructors.

Positive experience: Good store with lots of merch available for both sexes, plus the carpark is marked out for learning to ride if you want to test your skills

Negative experience: This dealership does not stand behind its service work. On a cross-country trip, 2 of us came in for oil changes. The service writers were excellent and we were off. I noticed small pools of oil beneath my bike the next few mornings, so a few days stopped at another Harley dealership where they found the oil filter was extremely loose. They were concerned that the threads might be damaged, so they replace the filter and topped off the oil. No leak since. Over the next 3 weeks, I called the dealer, talked to the Service Manager, who told me “I have no proof of your leak”, refused to reimburse me for the work done by the other dealer, and was very curt and argumentative. Not being satisfied, I wrote a letter to the General Manager with both dealership’s work orders. Three weeks later, not having been contacted, wrote a follow-up letter to the General Manager again with the supporting documentation. Still nothing. I called Harley Davidson Customer Care who contacted the dealership. I again talked with the Service Manager who told me the General Manager would call. One week later, nothing. This is not the customer experience I expect from a Harley dealer and I would not recommend using them based on my experience.

Negative experience: On july third 2023. Drove an hour to pick up a small part. I was polite and courteous as I could be. Guy at the parts counter had an attitude and pretty cashier had the same and was too bothered to sell me a hat. Douchbags

Negative experience: I won't bring in a bike for service again. Bike had old gas and was running on 1 cylinder. They misdiagnosed problem as electrical instead of a fuel issue. They changed spark plugs, changed oil, added 3 gallons of gas and changed out a brake light switch. The tech who diagnosed it test drove it and deemed it a suitable repair. It was still running on one cylinder. I had to pay an upcharge from $515 to $699 for diagnosis.

Fantastic experience: If you are in the market for a new or used H-D, do yourself a favor and head over to Harley-Davidson of Frederick and ask for Carter. You will save yourself a lot of time, frustration, and money. I recently worked with Carter and the rest of the team and I have to say it was one of the most enjoyable buying experiences I have had to date. What makes these guys different? They truly focus on the customer and what they can do to help them obtain the bike of their dreams. I found that not only is Carter great at what he does, but the senior management team was honest and fair, the parts department has a great team of knowledgeable people that go out of their way to help, same with the service department, and last but not least, the motor clothes and accessories team is top notch. If you are like me and have experienced all the frustration of trying to work with any of the other H-D dealers in the area, do yourself a favor and JUST CALL CARTER!

Fantastic experience: Recently had a bike serviced and purchased a bike through Frederick Harley Davidson. I walked away extremely pleased with how they do business over there. Carter helped me through the sales process and was great. Everyone was upfront and honest the whole time, which made everything go smoothly. Best Harley dealer in the DC area in my opinion.

Fantastic experience: Carter was extremely helpful when buying my new bike

Fantastic experience: Salesman was excellent very knowledgeable about the bikes and explained everything about the bike in detail. Had plenty of Inventory on the floor. Financing was easy and I love my new bike. Carter is a good guy I like to tell him thanks

Fantastic experience: I first off want to start by saying that I frequent many of the local Harley-Davidsons in the Maryland, DC Virginia area.... And by far this is absolutely my favorite. I want to get a big shout out to Patrick in service...came to him with a problem that needed to be addressed... And I was leaving in a day and a half on a 500 mi trip... Their service department was 3 weeks out 3 weeks out... Patrick found a way if fit us into the schedule and get us taken care of and get us on our trip... Appreciate him going above and beyond to accommodate the client. Stellar service will definitely recommend

Fantastic experience: Carter was easy to work with, very helpful and knowledgeable. Absolutely no pressure on the purchase of my trike.

Fantastic experience: Jazz is the best employee ive ever witnessed. Going out of her way to make sure a fellow rider is safe on the road. Big thanks to her and Harley Davison of Frederick

Fantastic experience: Jaz was incredibly helpful and nice, very pleased!

Fantastic experience: Carter has taken care of us several times. we’ve purchased two Harley’s from him and he was amazing to work with both times! Very help and knowledgeable! Great experience! Thank you again HD of Frederick and Carter

Fantastic experience: Carter and Keri absolutely rock! Above and beyond for the entire experience. I couldn’t have had better service. Thanks!

Fantastic experience: I found a nail in my tire the night before a big trip. These guys fit me in first thing in the morning so I didn’t have to ride on plugged rubber. Everyone at the dealer was friendly, and the tire they installed was fresh! Great experience!

Fantastic experience: What a great experience! Carter (sales rep) showed no pressure on the purchase of my bike. He wanted to know more about my riding experience and what I was looking for in riding before making any recommendations on the bike that might suit my needs. Once I picked out my bike it was smooth and easy! Everyone there was kind and willing to give knowledge and experiences they have!

Negative experience: Made appointment for work to be done on my bike, Was told I needed parts that were from a recall when I dropped it off, 8 working days later, parts were not ordered, So not a happy rider. Also asked parts guy where tags and titles department was He says I don't think we do that Not the customer service I expected from a Harley shop

Fantastic experience: Awesome people to deal with I dealt with Carter and he was very patient and passionate about his work great experience fast and simple

Negative experience: Edit: I have to change this review to a one star because they started to ignore all of my emails after they took my money. Very sketchy sales here - the rate they gave me wasn't honored at the promotional rate they had on their website even though I have an 800+ credit score. So I would skip and go somewhere else - or just buy privately. ORIGINAL review: Bought a Harley through Carter at this location. Very helpful and friendly guy and made the purchasing process very smooth. I would visit this location again just because they were THAT nice, welcoming, and answered all of our questions.

Negative experience: Rode in on my SG as part of a Harley Davidson dealer check in challenge for Ride 365. While I was there wanted to pick up some 120th Anniversary gear and CB mini antenna. Almost 15 minutes and no greeting or can I help you. Walked entire store. Maybe 3 customers. Decided to walk out and heard " can I help you?" Turned around and salesman greeted couple that just walked in. Hummm. Making no assumptions. Took my pictures for the ride challenge and left. No money will be spent there. Ever! If I could go to zero stars I would. Interesting enough customer pulled in parking lot and talked about my bike for several minutes before he went in store. LOL.

Fantastic experience: Carter Melbourne is an outstanding sales representative who delivers consummate care and attention to his clients. He made joining the Harley Davidson family a pleasurable and exciting experience. His knowledge of the products provided us with many thinking points to ensure that we had purchased a motorcycle that would meet our family’s needs. It is my pleasure to offer my highest and unconditional recommendation in support of Carter. You will find him to be honest, pleasant, and steadfast in his care and attention. Working with the Frederick Harley Davidson team was a pleasurable experience from start to finish. I would highly recommend anyone considering purchasing a Harley spend time with the people in Frederick and you will quickly ascertain what makes them stand out from other franchises in the area. Sincerely, Steve Satterfield

Fantastic experience: I love the people here but the bikes don’t really speak to me and my price point on fun!

Fantastic experience: Carter was great was very helpful before and after buying my bike. Keri in Business Management was also great. Would recommend Harley Davidson of Frederick to anyone looking for a great buying experience.

Fantastic experience: Carter Melbourne is great to work with. He was there to answer any questions, led us to the bikes we wanted to look at, and helped us through the entire process without any hard sales tactics. Finance was fair and open. I enjoyed the time we spent working with Keri. She was very thorough explaining the various extended warranty options. We visited retail sales, parts, and service. Everyone was very friendly and professional. I look forward to working with the dealership in the future. I cannot say such for any other automotive purchase I have ever made.

Fantastic experience: Went with my husband to check out a bike he was interested in and ended up buying one for him and one for myself! Carter in sales was great to work with, as well as Keri in finance. I also found the process of touring every department, like parts and service, really beneficial. Thank you for a great experience!!

Fantastic experience: This group treats me with high respect and makes me part of the Harley family. While I can't say I am close to anyone in particular they were so helpful as I picked my first motorcycle. They let me test ride everything even though they knew I was a new rider.

Fantastic experience: Carter set me up with a new trike and it was as smooth as silk! He’s now a friend and go-to guy for all my HD business! Thanks, I’m awaiting the spring thaw for road-trippin’… Robert

Fantastic experience: A great experience working with Carter. He answered all of my questions. Exceptionally clean bike. Frederick HD has a nice selection of used bikes.

Fantastic experience: Carter was excellent, not pushy like most sales people, came in to look at used bike for the wife, and ended up with a new 22 Fatboy at a great price. Thank you and Happy Holidays to all

Fantastic experience: Great staff, both Steven and Walter were all around amazing, they were both friendly, respectful, knowledgeable of the bikes I was interested in, and all around open and kind people, and most importantly, not pushy or aggressive in their sales tactics. Would 10/10 recommend bringing your business to this dealer

Fantastic experience: Carter was an amazing help in getting the process going on getting me the bike I wanted in an extremely timely manner. So glad I got to him as my sales rep when getting my bike. He was extremely patient and friendly and I definitely will want to do business with him again in the future when I need it.

Fantastic experience: I bought my very first motorcycle today!! Carter and Heather were extremely helpful, informative and patient while helping me find the perfect fit for me. Thank you all so very much. I love all of the staff members at HDF, from education, to retail, to motorcycle sales to finance. Big hugs to everyone! This girl is ready to ROLL!

Fantastic experience: Heather and Carter’s team were a huge help with the couple of minor slightly major hiccups in the buying process. great people great team. Very pleased with the service.

Fantastic experience: Heather the finance manager was absolutely amazing to work with. Carter the sales guys is pretty ok as well.

Fantastic experience: Carter and Heather were awesome to work with. We love the bike. Thank you for everything

Fantastic experience: Carter and Heather are topflight professionals--from A-to-Z when it comes to an iron horse, talk to them at Harley-Davidson of Frederick .... Right after you take one of Matt and Daryl's outstanding Motorcycle Safety Foundation riding courses. You made me a H-D of Frederick customer and a believer in the Milwaukee brand. Thank you!

Fantastic experience: The whole experience couldn't be any better Carter was a great salesman walked me through the whole process bought my first electric glide

Fantastic experience: Carter was phenomenal from the moment my boyfriend and I walked in on Friday until he rode away on his new bike Monday! Carter was very attentive to our wants and needs without being pushy! He answered every question we had and if he didn’t know it he called Heather right away and she did! Heather made the paperwork and purchasing experience quick and painless! They truly were both amazing to work with! Everyone at Frederick Harley was welcoming and kind! We would highly recommend purchasing a bike here and of course having Carter help you out!

Fantastic experience: My experience was Phenomenal! Carter was absolutely awesome! He was patient with me. He was never pushy and had a very calm approach to him and was very informative. So thank you sir! Heather was awesome!! She made the purchasing process very simple which made my life easy. Very good experience at frederick harley. THANK YOU! YOU 2 ROCK!!!

Fantastic experience: This is a great dealership with a lot of patience for new riders. I attended the riding class and the instructors were strict about safety, but very helpful and laid back. I then bought my first bike with Carter, who helped me through the process of holding the bike, and then ensuring the sale. I was able to test drive the bike as well. I highly recommend this dealership as it is truly present about your safety, and answers any questions you may have about any department.

Fantastic experience: Great experience! The staff is friendly and helpful, and really works to get you what you’re looking for. They’ll give you time to look around, and generally let the bikes sell themselves, but the minute you ask, you’ve got a whole support team! Highly recommend a visit, especially if you have an interest in something they’ve got in stock- it won’t last long!

Fantastic experience: Went in there to look around. The sales manager asked which models I was interested in. He then rolled one of each outside and handed the keys to me and I was on my way. I was also interested in an Indian. I went by the local dealer to look around and ask about taking one of them for a ride and she acted like it like I wasn't worthy. Harley of Frederick will definitely be getting my business

Positive experience: Clean, nice selection. Staff helpful from behind counter... and not pushy. Though a little more personable would've been nice. They were occupied chatting with a friend. Overall good experience.

Fantastic experience: Carter was extremely helpful when I came in to buy my new 2022 Forty Eight! He made the process very straightforward and easy, and was very informative about the bike and all it's features! No time was wasted and I am highly satisfied with my purchase! Harley Davidson of Frederick is the place to go for a great, no BS motorcycle buying experience!

Fantastic experience: Paula was wonderful. Sometimes I feel ignored when I walk into a harley shop, and she was super friendly and helpful.

Negative experience: Asked for information on the Yamaha they had for sale over the phone. I asked if they could send me the specs on the bike so I could foreward to a friend who is interested. He said “no I wouldn’t be able to do that” didn’t offer to take down my info, or call me later. Then he hung up on me. They must be doing really well if they are able to treat customers this way. Another reason to not buy a overpriced Harley

Fantastic experience: Recently purchased my fourth motorcycle from Harley Davidson of Frederick. Carter and Heather made an excellent team. Everything was effortless. Will buy from then again when the time comes. 10/10 recommend using them for all things Harley Davidson.

Fantastic experience: I have baught two bikes from this place . Never one time did I hear "well maybe we can do something on this one" or Lets look at this othere bike . I Aways heard." YES " this is what you want we will make it happen. Kevin and Heather are awesome couldn't ask for better service.. If you want to buy a bike without the b******* or a run around on something you dont want .this is the place to go.

Fantastic experience: Carter was awesome to work with when purchasing my motorcycle. He was extremely patient and answered all my questions. I highly recommend speaking with Carter if you are interested in buying a motorcycle.

Fantastic experience: Was out of town on a motorcycle trip and needed some parts. The staff was great and had them ready by the time I got there.

Positive experience: Selection could be better, staff could be nicer, especially for what they charge...

Fantastic experience: Carter was a great help! was very welcoming and polite throughout the whole process. Answered all my questions and got my bike and I on the road in great time. Would gladly recommend Harley - Davidson of Frederick to purchase what you need.

Fantastic experience: Thought I might be interested in one model upon arrival and was hook line and sinker on a different model as suggested by Carter. Well played sir. Absolutely love my second Harley child and the process could not have gone smoother. Thank you Carter and Harley Davidson of FREDERICK.

Fantastic experience: Cool dealer. Friendly, and helpful staff . Large clothing selection.

Fantastic experience: After several attempts to work will local dealers, I was fortunate to receive a referral to HD of Frederick. From the first second I walked through the door, I felt at home. No one tried to BS me or pressure me into buying anything I didn’t want—I wasn’t buying a bike anywhere else. At the end of the day, I was the new owner of a 2022 Road Guide Limited. If you want a great experience, contact Carter at HD of Frederick, he’ll do you right.

Fantastic experience: Carter was welcoming to my wife and I the very first day and made us feel part of the Harley family. There was no pressure through the process, and he helped guide us to the best bike for us. We are very happy with our street glide!! Our dog too!

Fantastic experience: Customer satisfaction is their priority! When purchasing a Harley I had many options on the NCR. Yet I chose to drive out of my way to HD of Frederick. They gave me a fair price over the phone and then even beat it once I got their! Heather, the Finance manager, was professional, friendly, and an avid rider herself! The whole experience was an absolute joy! Thank you!

Fantastic experience: If you’re in the market for a bike or want to learn to ride, this place is for you. I’ve purchased several bikes in my life but HD in Frederick was one of the most memorable. Everything on the showroom floor was prepped and ready to ride. Test drives were encouraged, unlike many other dealerships that only have a few demos and limit test drives for only select customers. I worked with Seaven and would work with him again if I buy another one. The stores is welcoming and the free hotdogs/popcorn on the weekends isn’t too bad either;) A++

Fantastic experience: Awesome place, got my classes done and finally got my license. Instructors are very helpful

Fantastic experience: Carter Melbourne was helpful with the purchasing process. Made it easy and fast. Cheyenne with the all the paperwork was nice too. Didn’t take but 15 minutes to get all the paperwork signed and ride the bike out.

Fantastic experience: Carter Melbourne made purchasing this bike seamless. The easiest purchase of a vehicle I’ve ever made. He was patient and took his time making sure we understood everything and answered all questions we had prior to purchase. He kept everything straight to the point and simple.

Fantastic experience: Carter is the man! Fast and easy motorcycle purchase. Extremely helpful and answered any questions that I had. Above and beyond customer service even on his days off! Will purchase again from HD of Frederick. GO SEE CARTER !

Fantastic experience: One of my favorite places to visit. Servicing and Parts are always so welcoming, courteous, friendly, and it goes without saying....they know their stuff. I've always had a great experience at this Location.

Fantastic experience: This was my first bike purchase. An I can not begin to explain how great it was. I originally went looking for a 883 for my first bike. But after talking with Carter an Heather an considering my size. They pointed me towards my beautiful 2013 fat boy lo. From start to finish Carter was right there to answer any questions an assist in anything I needed. I will forever be a Harley Davidson of Frederick customer. Thank you again Carter an Heather.

Fantastic experience: Carter's friendly guidance and help made trading and purchasing a new Bike smooth and painless.

Fantastic experience: When I walk into Frederick Harley Davidson I had not plan on buying a motorcycle. I had talk to Carter on the phone. He told me that they had a 2015 V-ROD MUSCLE. So when I walked into the dealership. I was greeted. In all I waited about 10 minutes for Carter to get finished with t the customer he was working with. He showed me the bike explained everything. Took me though the financing and paperwork. Before I knew it I was buying a bike. That's how comfortable and easy he made it. Between Carter and Heather they made the whole ordeal as easy as me buying my last car. I told Cater what I was looking for. When I got there he did not try get me to by a different bike. If me or anyone I know that is going to buy a bike I will send them TO HARLEY DAVIDSON OF FREDERICK . And to see my number one salesman CARTER. I really appreciate all that he did for me. To make my first motorcycle buying experience smooth and easy . Thanks Carter..P.S. Thanks Heather

Fantastic experience: Carter was very informative and made the sale very smooth I will gladly buy another motorcycle from this group

Fantastic experience: Jasmine was very helpful and knowledgeable. I am very happy with my purchase. I recommend you ask for her next time. Thanks again Jasmine!!

Fantastic experience: Recently purchased a new bike from HD Frederick. They had the best prices and customer service was on par. I was in a few weeks before my purchase and I watched how Carter treated a friend of mine and his personality, friendly attitude drew me to return here.

Fantastic experience: I have taken lessons with Heather, Matt, & Daryl (thank you all!) over the last couple of years. I have been saving up for a Fat Boy since the first lesson. My mother and father ride. Last spring mom passed away so I wanted a 2021 for the year. We are both veterans and the deadwood green is the same color as her military uniform. Dad still rides and he has a 2015 Fat Boy. Thank you to Carter, Heather, and Matt for getting this bike to me and bringing it all together! Thanks also to Seaven for your patience in showing me around the shop and answering my questions about several of the models. What a great team you have in Frederick!

Fantastic experience: Very great dealership! Carter helped me take care of the buying process and was very helpful with any questions I had. Heather was also a huge help! I’m very happy with my new Sportster S!

Fantastic experience: Staff is always friendly and always there to assist you. Always great service!

Fantastic experience: Just bought my second bike from Harley Davidson of Frederick. Carter was great—very knowledgeable and patient, answered all of my questions and went out of his way to find the perfect bike for me. Love my Road King Classic! Bought my first bike from Seaven who also made it a great pain-free experience three years ago. I’ll definitely be seeing one of these two gentlemen again when it’s time for #3! The entire team, including Heather in finance and Ben in service have been outstanding over the years!

Fantastic experience: Today, I bought my first bike. A Harley from this location. The process was easy, the people were knowledgeable and helpful. Heather the financial administrator was very friendly, and her little Pomeranian Zoe was cute as hell. Loved petting her would do business here again Okay! So I came back to the same Harley dealership here in Frederick to buy a tshirt and saw a bike that I absolutely fell in love with. I went back the following day to trade in the Breakout I bought months prior, and get that bike. The staff remembered me, and were super helpful despite how busy the store was at the time. The process was easy, and they even stayed open after closing to accommodate for me. Couldn’t be more appreciative of everyone there. My salesman Carter, and the financial administrator Heather staying late just to take care of me.

Fantastic experience: Easy and professional to deal with. From Carter to Heather to Service. Good experience all around and this is from someone who has been riding for 4 decades.

Fantastic experience: I just purchased a 2021 street glide special from salesman-Carter. All I can say is he is top dog in my book. He wasn’t pushy but wanted me to have the bike I really wanted! Thanks again I’ll be back for sure

Fantastic experience: Bought a 2016 heritage Softail, love the bike, and the guy who helped me, Carter Melbourne, made the process easy and efficient.

Positive experience: Carter was our first introduction to this shop, and he made a great first impression. The entire staff was great, and we especially connected with Heather in finance/accounting. She was personable, friendly, and helped introduce us to the culture. I would not hesitate to buy from Harley of Frederick again!

Fantastic experience: Carter Melbourne was extremely helpful from the first moment we met him. My buddy and I had decided to take Harley of Frederick’s beginners driving course. During the class breaks we would check out the new bikes on the floor, which was when Carter introduced himself. Long story short, Carter answered all of our questions, matched us up with the bikes we wanted, and was able to track them down and get them shipped to the store. Shortly after we passed the course and got our licenses, Carter had us out on the road. Thanks Carter Melbourne, and thanks Harley Davidson of Frederick!

Fantastic experience: They are good so good they fixed something I paid no attention to. Thank you all for being attentive. When I get ahead I'm hoping I can get my future bike here.

Fantastic experience: This is a nice dealership. Not many motorcycles but lots of other stuff. Maybe the biggest selection of helmets around if your in the market for a new helmet I would recommend this location.

Fantastic experience: Needed service on my 96 HD. The only HD dealership in the Central Md. area that I know will work on older model HDs. Need work? See Nathan or Ben in the service dept. They will take of you. The only HD dealership I will take my bikes to if I cant do it myself. Thanks Nate, Thanks Ben. Bobby G.

Positive experience: A nice place, with very friendly staff! My problem is that the don't have a huge selection of goods.

Fantastic experience: The staff here are super friendly and stayed late to get me the bike that I wanted. Will recommend this dealer to everyone. Thank you HD of Frederick for getting me on the bike I have always wanted

Fantastic experience: Very great and professional dealership. They gave me an amazing trade in offer for my yamaha and I walked away with a 2021 road glide special. Carter, Heather, and the rest of the crew were fantastic!

Negative experience: Service department has some cool guys I’m sure they do good work. Parts department earned this one star however. Stood there 20 minutes without so much as them even making eye contact. Shouldn’t take 45 minutes to buy a tire with half of that time just being straight up ignored. At least say hi or something.

Fantastic experience: Update 5/8: I have purchased a 2020 Electra Glide and a 2022 Low Rider S from them. The experiences were great! And Walter is awesome! I've also taken the Advance Riders Course and signed up for it again to take it with my other bike. They also have done a Stage 2 and Dyno for both my current bikes! I still 100% recommend Harley of Frederick! Purchased a new helmet and jacket today. The Merchandise Specialist was very knowledgeable and helpful! She helped me get into exactly what I need. Also, I will be in their Basic Rider Course next week, the Course Coordinator has been absolutely awesome to work with to get my class scheduled. I am very excited about this course and looking forward to learning even more! I will definitely sign up for all their advanced courses as well. This is a great location overall and I will be bringing them all my business; you should too!! Now I wish I bought my 2020 Street Bob from them instead of someone else!

Fantastic experience: Best experience hands down. Definitely recommend taking the beginners riding course if you’re looking to get your motorcycle endorsement.

Fantastic experience: The Staff here was awesome! I would recommend purchasing a bike from Carter, Heather and the team here.

Fantastic experience: How the stars aligned at Harley Davidson of Frederick. Went in to look at 2021 forty-eight in red. They only had a white one in the back, Carter my sales associate brought me to the back to take a look at it. This wasn’t quite what I was looking for but when we got to the back BOOM there it was my dream bike that NO ONE had in stock!!! A 2021 Street Bob in Deadwood green that had just arrived not even been thru PDI yet, this was EXACTLY what I was looking for. Carter took great care of me during this process. Onto financing Heather Keene was great walked me thru everything explained it all and stayed late to get the deal taken care of! Part of my deal was that I needed riding class to get my M endorsement. The classes were booked months out but Heather got me into a class that that next day!!! Overall this was an amazing experience and I will be a forever customer!! Riding academy was awesome also, the instructors Daryl and Heather L were amazing can’t say enough good things about them!!

Fantastic experience: Where is it I should start... First of Carter Melbourne was my sales person and he was just phenomenal. We exchanged emails from the moment I graduated from my rider course but it wasn't just him trying to throw me on any old thing to make a sale it was on what I wanted, it was about what else Harley has to offer for a beginner rider like me, it was a Harley family introduction into the rider world. He was very patient with me because I had so many questions and he would give me the greatest answer to the best of his knowledge an then get some back up from the rest of his Harley family. Second the entire store at Frederick weren't just trying to get me in an out they wanted to make sure I was going to be in the best rider condition as a new rider giving examples of there on riding experience an giving advice on gear, how to do this when out there on the road, areas they like to ride because it's just a riders bliss on those open roads. Will I be back yes, will I upgrade when I have the most experience I can get on my bike yes because they were awesome and welcomed me into the Harley family.

Fantastic experience: Seavan was a wonderful salesman to have. The staff was very friendly and I couldn't ask for a better customer service. This is a top-notch store!