Big Moose Harley-Davidson

Fantastic experience: I stopped by to get t-shirts for my brother's. The selection was excellent. The staff was friendly, and the display of bikes was fun. I'd you are thinking about buying a harley or harley gear, give them a try.

Positive experience: Stopped by while I was in town for work. Friendly and professional staff. Clean and well lit space. Great selection of clothing and accessories.

Fantastic experience: Badass thanks again!!

Fantastic experience: Great customer service.

Fantastic experience: Stopped in on a visit with a shipmate, super cool. The two ladies in the clothing are were a big help. One of them hooked me up with the HD app and showed me how to get the best out of it, my local joint never mentioned it. Except to have fun, neither if the ladies held back on the back and forth banter. Had a blast.

Fantastic experience: Great customer service

Fantastic experience: Nice place to stop on a road trip

Fantastic experience: Lady at the counter was great

Fantastic experience: Stopped by for a part

Fantastic experience: Great Sale team, able to secure the bike I was looking for in a very short time. Was able to get my bike fitted up quickly with the parts I wanted before picking it up!

Fantastic experience: The lady behind the merchandise counter (sorry i didnt get your name) was by far the nicest and most helpful harley employee we have met! We came in on vacation from Upstate NY! Thank you for all your help and suggestions for the area! Recommend anyone stop in here!

Fantastic experience: Great place to do business, they were very attentive and gave me a great trade in.

Fantastic experience: Bought my first Harley at Big Moose a few days ago. Fantastic staff! They are not pushy, rather the are a group of folks that enjoy motorcycles as much ( if not more) as I do. Best automotive buying experience I have had!

Fantastic experience: Had a warranty problem with my new Harley Davidson. They tried there best to fix it but couldn't find the part within 200 miles. I was passing through on my vacation so I didn't have time to sit and wait for a part to show. They did what they could and I was on my way and limbed it home.

Fantastic experience: Another Harley dealer that is well stocked with bikes and a variety of clothing and accessories. You got to give credit to Harley. They do a great job in their dealer network.

Fantastic experience: Had a problem while traveling, handlebars came loose. Was there when they opened, got me right in and one hour later, on the road again. Thank you.

Fantastic experience: I am on a bike trip from Moncton, NB Canada to Cape Cod and heard a weird noise coming from the primary on my 2017 Sportster 48. Stopped by Big Moose Harley Davidson and the staff were super nice and helpful. I don’t have the name of the gentleman who helped me but he’s tall with a big beard. He gave his diagnostic and pulled the bike right in the garage and found the issue and fixed it on the spot. Super grateful! I can now continue my ride at ease. THANK YOU!

Fantastic experience: GREAT SERVICE & EMPLOYEES!!!! VERY HELPFUL. GREAT JOB to the Team @ Big Moose!

Negative experience: Piss poor customer service at the parts counter. Zero help. Wouldn't look up parts for an older model Harley

Fantastic experience: Today, June 4th, 2024, I had the pleasure of doing business with Big Moose HD located in Portland, Maine. They have earned my trust and respect this afternoon. There are HD dealerships closer to my residence. I will not be using local dealerships unless, for some reason, I don't have any other choice. Not that they did something wrong, but Big Moose staff seems to be head and shoulders above many dealerships I have used in the past.

Fantastic experience: I would definitely recommend Big Moose to anyone shopping for a Harley. Great bunch of people. My only real disappointment was shopping their apparel side of the store. I’m a big guy (fluffy) and they had only one shirt on the clearance rack that was my size. I’ve seen many guys bigger than me wearing HD apparel and can’t imagine where they bought theirs.

Fantastic experience: My first Harley Davidson bike purchase at Big Moose Harley was awesome. Sales Team was very nice not pushy, store is really nice and well stocked. Out of 3 Harley's in my family 2 have been purchased here. I. Would recommend Big Moose if your looking for a bike!

Positive experience: Clean. Many choices in shirts

Fantastic experience: Aiden and Melanie were freaking awesome in helping me find the bike that called out to me and being a veteran of the Army, this Dyna Bobber seriously screamed my name. Am enjoying my ride and will definitely be visiting them again soon for some add-ons. Recommend HD riders go see them ASAFP.

Fantastic experience: We purchased a new Indian Chief Bobber and a Roadmaster in Augusta last year and it has been nothing but a disappointment. Our salesman Paul Fish was great and quite frankly should be in charge of the place. However, due to the dealers lack of parts follow through(no one calls back and you feel forgotten), poor service, and a genuine lack of concern by the owner for changing the dealerships image and commitment to the Indian brand, coupled with the fact that Augusta is the only Indian Dealer is why Indian will never come close to Harley -Davidson. Additionally, there is no social network set up by the dealer for being an Indian owner. You have no functions or activities that bond the brand. Anyway enough about that dealer as we have moved on and want you to know where to buy your Harley. It is a complete different experience purchasing at Big Moose. We purchased a new 2022 Harley Ultra Limited. The purchase was fair. While no one ever remembers what you paid, we all simply want to be taken care of and feel special after the sale. The sales manager Carlos understands this and ensured we knew all about what is offered after the sale. While our Sales person AJ was courteous, Carlos is the real reason we purchased at Big Moose. Everyone at Big Moose Harley is friendly and cares about you the customer after the sale. Not just to make the sale but to ensure you will be happy after the sale. They offer service(even on Saturday!) Winter storage, social events, and truly take to heart that when they say"welcome to the Family", they mean it. The service staff Trevor was amazing as we spoke to a mechanic who knew everything we asked about the bike. This gives real confidence in us servicing the bike there. Today we actually attended an event at Big Moose. While a subway sandwich and a soda may not sound like much, it is that feeling of being part of something bigger than a classic name. There is no substitute for a Harley and if you want a great experience we encourage everyone to buy at Big Moose Harley in Portland. Scott Poulin

Negative experience: The sales people are highly deceptive and dishonest. I would not recommend buying a motorcycle here. I noticed damage all over a basically new used bike a few days after I got it home. Unfortunately, I couldn't do anything about it because they waived their "mandatory" bike inspection that they apparently perform on all motorcycles before they leave the lot (the inspections aren't free). They acted like they were doing me a huge favor when in reality, they were tricking me into signing away my right to do anything about it when I found the damage. I had even asked about the clutch lever because it seemed like it might have been bent and they assured me that it wasn't. I honestly feel like a moron for not checking the bike over more carefully. Fortunately, it was mostly stuff I wanted to replace anyway. It's just frustrating when people take advantage of you, which is exactly what happened here. They even said, "Welcome to the family!" before I drove away. Horrible people.

Fantastic experience: Great dealership for bikes, service, and retail. They are into it and do a great job.

Fantastic experience: Beautiful store, great customer service and Harleys, what more could anyone want?

Positive experience: There were some nice looking bikes. Clothing and footware selection was very expensive and very limited. Staff was very nice.

Fantastic experience: Needed a tire while traveling through Maine. Service department took care of me pretty quick…thanks much

Negative experience: Was looking at some 2023 street and road glides and never heard boo from a sales person. Merchandise is a little pricey but they do have a wide selection.

Fantastic experience: This is my first time purchasing here at big moose, and it won’t be my last! The best experience buying a motorcycle ever! Thank you!!

Fantastic experience: I'd like to thank Erin, Joe, Candy, Brian, and all the kind-hearted people I met at Big Moose Harley-Davidson in Portland, Maine, today. Your generosity of spirit in making me feel welcomed as part of the family was more than kind. It made it hard for me to accept that I was just passing through for the weekend. I look forward to many more visits. Hopefully soon.

Fantastic experience: Loved it, Saw the new 2024 CVO with the 121 cubic in engine!

Fantastic experience: Absolutely incredible team in all departsments at this location. Should be able to rate them 10 stars, not just 5! They worked with me over the course of a week to get the bike I wanted with the features to make my wife and I comfortable to take long-rides in style! A+ Team!

Fantastic experience: Piece of my dock and hardware fell off and Couldn't be happier with their service and helpfulness when I stop then

Fantastic experience: Purchased my flstn many years ago from Big Moose, brought her in for some repairs…. Needed a starter, tune up and inspection! They did all the work I requested then cleaned and polished, Road tested and delivered!! The quality and prompt work, great parts service and installation far exceeded my expectations! Thank you for making the experience a comfortable pleasure! Thank you Big Moose for reassuring my faith in you and Harley Davidson!

Fantastic experience: I want to thank the whole staff at Big Moose Harley Davidson, traveling from Texas the bike started to idle erratically. Took the bike to big moose when I arrived in Maine and they put it on the lift to diagnose the issue. The bikes intake was warped and needed replacing. I asked requesting the Screaming Eagle intake vs the plastic replacement. They called and sourced a screaming eagle intake over an hour away. The dealership traveled over an hour to pick it up. Bike was up and running the same day. I picked the bike up the next day, Big Moose HD gave the bike a once over, fixed a recall and washed the bike. Everyone I encountered was professional and friendly. I can’t recommend this place enough. Thank you for taking care of me while on the road. Vr Steve

Fantastic experience: This was the best purchase I have made. The team was there for anything I needed. Easy financing. Everyone was wicked knowledgeable about everything. Smooth process. I would suggest anyone looking for a bike go to Big Moose HD. I will be back for my next one.

Positive experience: We RODE from Michigan for The 100th Anniversary of the Laconia Bike Week and this place was CLOSED DIDN'T WANT ANY MORE INCOME FROM OUT IF OF STATE SALES Many other Dealerships made hours of operation changes. HO WELL THEIR LOSS!!! Hope I'll be able to purchase something from them showing the 100th Anniversary. Also did not know about the Sunday law in Maine, Mondays are normally closed in Michigan too except for special events....

Fantastic experience: They were very friendly and helpful when I went in. They have a good bike selection too. They have a good selection of merchandise if you are looking for clothes and accessories.

Positive experience: People were so friendly. Loved the shirts they designed. I even bought a couple.

Positive experience: We stopped in head to grab a shirt! Prices were reasonable. Staff was friendly. They had a good selection. 4 stars because I was looking at bikes and was never asked if I needed help. They had a cookout going on and it was raining. So a lot happening and put the blame on that. I would go back.

Fantastic experience: Great place to stop lots of clothing to pick out

Fantastic experience: Great selection of bikes, clothing and parts. Service department was very attentive.

Negative experience: One year later...still no call from anyone at the dealership, after being told I would receive a call back. So, not only did they do over $700 of extra work, without ever checking with me...they also chipped the paint on my fender (yes, they took a picture of the bike before it was dropped off, no broken paint!) and now, nobody is calling me back. Very poor service! Sadly, my family had shopped here for decades, while Steve still owned it. Sad to see them going down hill.

Fantastic experience: Great place period!!! Your counter help are great people one to name Jesse your lucky to have him ...

Fantastic experience: The staff at Big Moose did an amazing job of helping me get the bike I wanted.

Fantastic experience: Very friendly, knowledgeable sale staff. Everyone was helpful and not pushy. Enjoyable experience purchasing a used motorcycle.

Fantastic experience: Was a great place and people were very helpful

Fantastic experience: Love this place. The people were very nice

Negative experience: My first time at big moose harley davidson OB was awesome but the lady in motor clothes was extremely rude i purchased a $500 leather jacket and asked for the hanger and she gave a major attitude and said I am not arguing over a hanger not a good way to treat a customer won't be back

Fantastic experience: Every time I drive through Maine , I stop here. Great staff and great merchandise

Fantastic experience: Everyone at Big Moose was great to deal with. They make you feel welcome and no pressure sales. They listen to what you want and work hard to get it for you. Thank you Big Moose love the 22 Street Glide.

Fantastic experience: Great service alot to choose from no shortage of supplies at this location.

Fantastic experience: I'm doing the 4 corner trip across the usa , my motorcycle broke down in Maine ,received a tow to Big Moose Harley, was welcome with open arms was given options to have my bike fix or purchase another bike ,I chose to purchase another bike I wasn't hastle, I took my time pick a new bike an was given a fair price for my old bike , Dan and Obie, both did an awesome job , I definitely would consider this Harley dealership to friend an family, wonderful team the store was close after I arrive an they stayed an still help me out an got me back on the road within hours of my arrival Awesome shop an people , Thank everyone so much I really appreciate it thank you guys

Fantastic experience: What a great group of people I missed a call to invite me to an event they really make me feel like a friend not just a sale sorry I can't make it to this one but will be back in the spring . love my street glide and looking forward to attending some events this summer.

Fantastic experience: I have alway had great experience dealing with this dealership. I recommend it to everyone to check here first before buying anywhere else

Fantastic experience: The staff was extremely friendly and welcoming. Store was very clean and up kept.

Fantastic experience: This place is very professional and erin will do whatever she can to help. My story is a long one I won’t bore u with but they went above and beyond and I will never forget it. Thank you for being great humans

Fantastic experience: I cannot say enough wonderful things about this dealership. I was on a long distance ride and realized that I needed oil, I stopped at this dealership and as I walked in one of the sales guys was so nice friendly and helpful, he brought me right over to service and the service manager came right outside and took my bike in immediately and within five minutes it was fixed. The sales guy came over again to make sure everything was fixed and I was good to go. The service manager was so knowledgeable and kind, along with everyone else that I came into contact with in my short visit! Thank you again!

Fantastic experience: Great store beautiful wildlife lots of beautiful bikes.

Positive experience: Nice shop, was hoping for. Better motorclothes selection

Fantastic experience: Stopped in for a t shirt on my ride from New Jersey Staff is very helpful and showroom is beautiful

Fantastic experience: Visiting from Massachusetts. Stopped in to buy a few shirts and was satisfied with selection. Everyone was pleasant and welcoming!

Fantastic experience: Pulled in there today needed to have my security system checked out on my st glide figured id have to make appt but no they took my bike right in found the problem fixed it , also found and pointed out an exhaust leak didnt no i had fixed that and tightened my shifter great job and great service thanks Big Moose

Positive experience: Watch out for possible $1,000 Market Adjustments, when they bring you the finance sheet (supply and demand have messed with purchasing items). Great staff, very helpful when figuring out which bike works best for you; an what options each bike comes with.

Fantastic experience: I was in Maine for a graduation and stopped at Big Moose to have a look around. It was a fantastic visit. All of the employees were very helpful and knowledgeable. I would have liked to look around more but I had to catch my plane home. I did have time to get a t-shirt and challenge coins though. Next visit to Maine I will make sure to visit here first!

Fantastic experience: There so nice and very helpful willing to show you before you buy something how it works fantastic is all I can say

Positive experience: Nice bikes but thats were it ended no one spoke to me or greeted me and when I did try to talk to a lady she was to busy talking to someone else that worked there about coming back to work or something I just decided to leave

Fantastic experience: A fun place with the Greatest bikes & Harley merchandise. Welcoming staff & interesting decor.

Fantastic experience: I want to say I was beyond happy with the purchasing process. First of all I love the no pressure and they take their time to thoroughly explain any questions you have in a very experienced and professional manner. They took me around to all the different departments of their store and all was incredible employees, you could tell all know very well what the specialized in. Thank you all for the experience!!! Also a very nice set up and selection of bikes!!

Fantastic experience: Nice place.. different things than what we usually see so that was nice. Got his shirt and our pokers chips, common ritual of ours.

Positive experience: First time looking at a motorcycle here - was very helpful, not pushy, Mark K. knew so much and made it easy... at least knowing what fits my style. Hard part will be choosing among the many options!

Fantastic experience: Had to get a moose Harley shirt!

Fantastic experience: Awesome thanks to everyone in the location! Can't wait to get my hands on one of these bikes!

Fantastic experience: Amazing people and Amazing customer service and very friendly I will definitely go back

Negative experience: People were nice they had some nice bikes, I went in look for a used Electra glide or road glide. I looked at 2 very nice bikes but didn't really feel the need to purchase being 4 hours from home. When I was getting ready to leave the salesman said let me show you one more bike, we went and looked at the bike and this one definitely made me think about buying that far away from home, the salesman said it was $13,999. I said I'm gonna go to luck to think about it, and decide to go back. The finance person comes out and now the price is $14,999 plus a bunch of fees bringing it almost $16k no thanks! I wouldn't even have went back after lunch if I had been told the bikes price was $14,999. Live and learn I guess.

Negative experience: Was excited for 8 months to travel from Arizona to Portland maine, only to find when I got to Big Moose Harley, to buy a t shirt, which I do in every state I visit, they had only about 10 shirts, all size men's small, how many Harley riders wear a small?? Really disappointed, they also had no doo rags, or sweatshirts. For a tourist town, this was by far the worst shop I've ever visited.

Fantastic experience: I brought my 18 RGS IN TO BE TUNED AFTER MY UPGRADE TO STAGE 2 WITH A 475 S&S CAM, LIFTER ,OIL PUMP. THE SERVICE DEPARTMENT WAS AWESOME.JAY IN SERVICE GAVE ME ALL THE OPTIONS AND STEERED ME IN THE RIGHT DIRECTION. BIKE RUNS AWESOME I EVEN SOLD THEM MY SON'S 15 IRON 883. THE LADIES IN SERVICE WERE AWESOME ALSO . Very friendly. Thanks

Fantastic experience: Dropped my FHLXS for an aux lamp, Led installation yesterday and picked up this afternoon. Doug, Sam and Carlton set me up! Looks great and works even better. Thanks guys!

Fantastic experience: So cool. Had to take a picture with the Moose.

Negative experience: New owners are dropping the ball...labour $150 an hour,LA Harley $125 an hour..didn't wipe off bike after rusty water got in it...not impressed

Positive experience: Nice shop... large service area and plenty on bikes. Staff were friendly

Negative experience: Not a happy former customer! Incompetence and double talk is perfected here.. if that’s how this business makes his money, count me out! New to Harley experience, great bike, but this place does not do it justice

Negative experience: Buying my motorcycle was a great experience and mark greets me very courteously and catches up every time I come into the show room that is a 5 star my 1 star goes to the service department, my fat bob I bought acouple months ago has now been in the service department for 2 weeks with multiple parts ordered and no turn around time, for a fuel leak that was diagnosed as a check valve issue. There is no communication what so ever when I do call the woman from the service department is rude tells me MORE parts have been ordered and the turn around time is pushed ANOTHER 3 days. I am extremely unhappy some servicing should of been done to this bike before purchase and now I’m stuck with no motorcycle with end of the season so close and hundreds of dollars in repairs for a motorcycle I just bought and barely have had time to ride

Positive experience: A little disappointing...we needed 2xl mens shirts and they didn't have any

Fantastic experience: The staff at Big Moose did an amazing job of helping me get the bike I wanted. Mark did a fanominal job of getting me through the process of getting me my first Harley. He made sure everything was ready for when I picked it up. Will definitely be recommending them to friends!

Fantastic experience: Great place!! Very knowledgeable staff!! Beautiful showroom!! Beautiful bikes and accessories!! Mark and Trevor are on top of their game!!

Fantastic experience: Great dealership with very friendly staff at ALL levels. A good selection of bikes, clothes and other souvenirs. Who wouldn't want a shirt from a place called Big Moose H-D.

Fantastic experience: It's a smaller Harley-Davidson dealership but very nice nice little selection of bikes good parts department friendly people Guess that's what really matters the best most good people.

Fantastic experience: Dan was very helpful with bike selection and Carlos arranged everything.

Fantastic experience: Big store. Decent prices for t shirts, lots to choose from. Pleasant staff.

Fantastic experience: Best dealership ever !!! Ladies if you want to be treated with respect when buying a bike this is the place to go. After dealing with this dealership I will not be returning to another more known in my area. From 1 to 10 I give them a 15. Knowledge , service, respect all 100%. Way to go Big Moose props to you for treating people the way they should be treated!!!!

Fantastic experience: They have all the souvenirs we were looking for.

Positive experience: Great sales and service just picked up an 08 sportster and couldnt be happier

Fantastic experience: Great shop, wonderful staff. Truly appreciated us stopping in. Customer service how it ought to be done!

Fantastic experience: The whole staff at Big Moose Harley Davidson was very helpful, friendly, and fun to deal with. They take the time to get to know you, your riding style and preferences, then show you the motorcycles that would best fit your needs. They talk with you about your test rides as far what you liked or didn't like about a bike so they will know more about what to show you that will work for you. They really make the motorcycle buying experience a fun, and exciting. I highly recommend stopping by to check it out even you are just browsing or curious, even if you are not in market for a bike just yet, they have some excellent products to browse as well. riding glasses, jackets, shirts, and other items.

Fantastic experience: Fantastic service. Had the wife's Harley diagnosed and out the door in short time. Extremely friendly staff.

Positive experience: We love this place. Very nice people. Bummed they didn't have my tshirts I wanted but there's always next time.