Adventure Harley-Davidson

Negative experience: I went to do some christmas shopping there today, and as soon as I walked thru the door salesmen quickly approached us. The salesman did not leave is alone until we told him to back off or we would leave. I felt the high pressure sales was way too extreme. Not everyone walking thru the door wants a new bike. I most likely will not return my business there until they back the high pressure sales.

Fantastic experience: Great place after being trun down 2 other times we were able get me bike ben did great job and everyone else who worked so hard

Fantastic experience: Friendly and determined to make a sell

Fantastic experience: Love the team there service guys are great tom assisted me today with 1k service and pi ked up some apparel as well

Negative experience: Called looking for parts, gave list and contact information. They didn't even bother to call back with a yes, no, or ask if I'd like to order. Next time I'll order from somewhere else online initially.

Fantastic experience: Adventure Harley-Davidson is a great dealership. They have phenomenal employees such as my salesman, Paul. He will listen to you, get to know you and what you want and what he thinks may be your best fit, as well as having you try whatever bike you want. The team at Adventure made me feel welcomed and worked with me every step of the way. This was my first Harley and I would recommend going to this dealership to anyone. And ask for Paul to help you out!

Fantastic experience: All the salesman where very professional.They did a outstanding job working with me to get my second TRIKE from them.Thank you Adventure Harley Davidson!

Fantastic experience: The best Harley dealer I've ever visited.the people are extremely friendly and a few I consider family. They have a lot of excellent events hands down they take care of business and customers

Fantastic experience: Great place to buy. Everyone was great. Every department has a great bunch of people. Will recommend them to anyone. Will buy from them again

Fantastic experience: Great Service and very helpful personnel

Fantastic experience: Great place

Negative experience: Over the course of two days, I could not get them to tell me what the price of a bike was. Seriously??? I asked several times. No answer. They want to run my credit first before they tell how much the price will be. How about no! It felt way too greasy for me, I walked away.

Negative experience: So this isn't my local store but screw this place. I was crusing down 77 and 20 inch apes I have on my bike fell and laid against my tank the clamp had walked loose. I limped it into this dealership asking if they had a few minutes to tighten them they quoted me 2 hours to tighten them and told me they couldn't handle it for 2 days leaving me stranded an hour from home. I asked to borrow the 3 tools that I needed to make it happen and was told to kick rocks. So my buddies and I went around the corner explained what happened to autozone and they loaned me everything I needed 10 mins later my handlebars are tight and I'm back down the road. You guys go on about "family" and brotherhood and your actions couldn't be further from the truth. Labor times are insanely inflated for and overpriced service.

Negative experience: Wow this was a disappointing experience today guy texts me on Marketplace said the bike I wanted is still available so I show up an hour later and check out the bike we make a deal on the price I go get the cash out of my car sit inside while I wait at a table he sits behind the desk for a while then after about 8 minutes he goes outside and is talking with an older guy like he's trying to sell the bike to the other guy and we had already made a deal so I asked him what's going on and he said the other guy really wants to bike and I got really confused since we already had made a deal already had waited over half an hour I don't know what to say this was the most confusing experience I ever had at a dealership how can you make a deal with somebody and act like you're going to go do the paperwork and turn around and try to sell it to somebody else when we had already made the cash deal!!! There are plenty of other motorcycle shops around.. don't go here unless you want to deal with some shady characters

Fantastic experience: While in the area on vacation, my kickstand spring would not hold the stand up in place making it very dangerous to ride. I phoned the store and they said to bring it in. Adventure Harley service department manager, Jason had me in and out with a new spring in place in no time. A big thank you to Jason and the other employees at Adventure Harley for keeping me safe while riding. I would recommend Adventure Harley and I look forward to visiting them again! Dan Onuska, Ohioville, PA.

Negative experience: Was told on phone that dealership had bike for mid-high teens was alright with that I show up they ran my credit and then was told bike was $26,000 then they came down $8000 so I left and then was told I could have the bike for a deal and agreed to price made the deal with them on a Sunday morning after a couple weeks and them calling just for them to sell the bike just a hour after we agreed I could come back next day since it was a Sunday and banks was closed don’t buy from this location

Negative experience: Interesting experience trying to sell them a harley. I called them they said bring it down they buy Harleys. 2014 harley heritage softail is what i was offering. ..so they checked it all out then said we can't buy it but we can take on trade in. Ridiculous just a scam to get you there to get u in a 30k motorcycle. Prices are Ridiculous also 2008 harley heritage they wanted 13k plus tax. Ended up selling to other harley shop 35miles south. Just shows u bad staff at this location. I recommend any harley shop but this one..

Negative experience: I went on sat May 11, 2024 was interested in the 2014 dyno switchback. Was told couldn't get approved. On my way back home to newark, ohio was contacted by finance manager that though they couldn't get me approved for the 2014 switchback they could had an approval for a 2018 street Bob. This bike was $4000 more than the switchback. Was told they reduced the price of the street Bob so that they could get an approval. Seems awful funny that they could reduced the price of a bike a bike I didn't want but couldn't reduce the price of the bike I wanted. Such bullcrap and a bait and switch scam. Will find a different dealership purchase a bike. Thus place is not to be trusted. If I was able to I would have given them zero stars. Took less than 30min to get me out the door.

Fantastic experience: I want to thank your Service Supervisor, Tom Kimball, for going out of his way to resolve a problem that I have had with my Wireless Intercom. Other dealerships and Harley reps would never take the time to help find a solution to this matter. Tom was determined to find the problem and made sure it was finally fixed. He is very knowledgeable and has great PR skills. I would give him 10 stars if I could.

Negative experience: After I finished my Harley classes I was looking for a bike. The sales person told me that there was a promotional deal on the sportster that if I buy that I could trade the bike within a year and that the payments would role over to the next bike. When I went to trade the bike in and told them about the promotional deal I was supposed to get they looked at like I was stupid and I got stuck having to pay what was left on the sportster when yet my payment were just supposed to role over to the other bike and owe nothing on the sportster. So now I’m stuck with high payments im having trouble paying and a lot of negative equity. I am not happy with the outcome and if this problem adventure Harley has caused can be fixed then I will never do business with them or any other Harley group. Pour customer services. When you sell a bike to someone you want to make them happy so that they will keep coming back. Not put them in such a financial bind that they can’t afford to come back. I will make sure to tell all my friends and family and all that will listen to never go to adventure Harley before the new owners took over it was a great place to buy a bike. They used to have prices on every bike so you could look at what you could afford. I do not like how the new owners do business./ goes to show you don’t even know you customers. I just bought a 2023 road king special last may and got the 2023 sportster also the beginning of last year

Negative experience: If I could give 0 stars I would. The manager was not friendly at all.

Fantastic experience: I was in Wooster from the state of Delaware for the eclipse and had a problem with my motorcycle. I called and spoke to Mark in service and explained the problem to him. he said to bring it in and they would look at it. When I got there he took my information and shortly there after I saw a tech ride off with it. Soon there after Mark found me and we spoke to the tech " Sorry I don't remember his name". The problem was it would shift up but hard to shift down. They explained that a piece of broken glass had gotten between the shift linkage and the inner primary. Approx. 1 to 1.5 hours later I was back on the road. Thanks, Bob.

Negative experience: The most aggressive sales people there are. I walked into the store and there’s a salesman literally running towards me… I’m going after parts for my bike and this guy wants my name, number, email and tries to talk me into buying a bike. I wasn’t even looking at the bikes for sale. It’s the same way if you’re only interested in apparel, they harass you for your information and try to talk new bikes. Next time I’m buying my parts from Amazon instead of supporting my local store …

Fantastic experience: I had a great experience with sales and finance. They were very personable and professional. Paul and Josh spent time going over every aspect of my new bike with me and answered all my questions.

Negative experience: Good experience buying here but I don’t think I’ll have my bike worked on here again. Didn’t even put my seat back on right. Instead of clipping the seat in and putting the screw on, The Tech just sat the seat on without clipping it in and put the screw in. -****Edit: obviously adventure just likes to discredit reviews online and not do anything about what was said after they said they would look into it. Haven’t heard a word since. I won’t ever buy a Harley again that’s for sure. And crazy enough the bike left me on the side of the road again after being told there’s nothing wrong with it Edit #2 I sent you my real name and contact information in the email you asked me to send. So you do have that information. You just don’t want to do anything about it.

Fantastic experience: They answer all your questions they try to make you feel like family

Fantastic experience: Great team and ready to deal.

Fantastic experience: Dan is a amazing person the whole staff amazing

Negative experience: Go somewhere else and not this place. They do not care about the customer and only care about profit.

Positive experience: Was there for the VIP naughty or nice event not very welcoming didn't know where to check in prices for clothing were crazy high for being a event nobody talk us but manager because I knew them and where you get your gift wrap for free they were rude to my friend and someone drink was spilled on her clothes that were being wrap but the bikes were what top it off

Negative experience: Went into adventure Harley and have done business in the past with them so I felt comfortable going back, only to be completely in shock about how I was treated. I was looking to trade in a bike for another bike and they got my information to which I repeatedly asked that my credit not be ran until I saw the numbers so that if we weren’t close I wouldn’t get a hard credit inquiry. My fiancée was witness to me saying multiple times not to run my credit . I waited around and when they got the numbers they weren’t what I was wanting to be around so I said no thanks and declined the offer only to get home and realize they had ran my credit and gave me a hard inquiry even though I asked them not too I am shocked at this, so I call back and tell them I verbally told them not to run my credit and that their going to have to have this inquiry removed. at first I was hung up on so I called back and was told I signed the paper. even though I verbally told them not to run it. I am very disappointed and may never do business with them again Signed, Very disappointed former customer

Negative experience: They don't tell you the price of the bikes when you ask. Always want you to go to their office and sit down to get the real price. Just plain stupid.

Fantastic experience: Awesome Team! Everyone was wonderful and knowledgeable on our product. Worked with us on financing and down payment. Wonderful attitude and salesmanship. We will definitely be back. Thanks for everything!

Fantastic experience: Friendly people and just a good atmosphere!

Fantastic experience: Great service got me in for a new tire

Fantastic experience: Adventure Harley Davidson staff was amazing and very helpful on our purchase!

Fantastic experience: Great place to buy parts and apparel staff very helpful

Fantastic experience: Always a great time dealing with guys at adventure I recommend Glen dillion Marcus and Brandon Jason and chase great guys will make it happen when u ready buy great harley-davidson

Fantastic experience: Was in Saturday on our way to a camping trip. Really nice store, good selection, and friendly staff. Worked with Mike Meehan, and he provided an exceptional experience without any pressure. Give him a raise.

Negative experience: Is it true that under the new ownership your hounded as soon as you walk in the door? Sales people trying to get your information as soon as you walk in doesn't sound like the fun inviting friendly dealership it used to be . It was one of our favorite stops while in the area to take a break and shop for clothing and accessories but if I'm going to be hounded as soon as we walk in we won't be walking into any of thier dealerships anymore and another thing I can't belive they don't support the local Hog chapter the old Adventure was very supportive of the Hog chapter and its members .

Fantastic experience: Dylan and Josh made my wife and I feel like family. Great place to buy my first Harley! Can't wait to stop down and start accessorizing my bike!

Fantastic experience: Walked in to get poker chips and some other merchandise walked out with a 2022 Iron 883 with 6 miles on it! A huge thank you to Josh who made us feel like family and Dylan who went over the top!!!

Fantastic experience: We had a great experience at Adventure Harley Davidson! We have bought our last 2 bikes there. We just got a 2023 black limited. I wish we would have dealt with them 10 bikes ago! They are very competitive in pricing and I search the entire United States before making my purchase. They beat everyone’s price. Daniel was our salesperson and I HIGHLY recommend him!! Parts and service have been a pleasure to deal with ! They are such a friendly dealership.. always call us by name. We travel across the United States and they are by far my favorite dealership!

Positive experience: Just got my triglide out of storage. I had 30,000 mi service and a manual reverse gear put in on my 2014 trike. Everything and everyone treats the wife and I super. Ok it cost a lot more but doesn't these days thanks Joe Biden.

Negative experience: Been going here for years, bought several new Harley’s. Today tried to trade in a high end tri glade for 2 sporters. Walk away my friends, new owners are not how mike had it. Where looking at other Harley’s out of the 4 he owned.

Negative experience: Buyers Beware!!! The following happened right here at our local Adventure Harley Davidson. On 12/15/22 I put a refundable deposit ($500) on a bike so I could get my fiancé in to have a seat and see if it fit us. The same day, we decided against it and kept our current bike. I have called and left messages and emailed the parent company with no answer to date. I have reported them to the BBB and they haven’t responded. I have not been refunded to this date! To everyone out there BEWARE of bad business practices.

Negative experience: Bought a 2005 roadking I was 100% guaranteed that all the safety checks were done , what a bunch of lies they never changed the oil my rear brakes wouldn't hardly stop me come to find out the brake fluid was green with trash in it. It's all about the numbers and how many bikes they can push out avoid all Harley dealership for used bikes face book market place is your best deals.

Fantastic experience: Bought a new wallet. Gonna go back and get some boots soon.

Fantastic experience: Really nice dealership with friendly staff. Had just what I needed. In and out quick. Hard to do though with all the beautiful bikes!

Fantastic experience: loved it. friendly and had a bit of everything.

Fantastic experience: The employees are always super friendly, and they not only have a fantastic selection of sweet rides, they have a great selection of Harley clothing.

Fantastic experience: This was my first ladies adventure weekend and it was awesome. Will definitely make it an annual thing. Please keep it going.

Fantastic experience: Great store .. very friendly staff and no pressure sales and very helpful

Negative experience: Be very careful about your selection. Prices are higher than their other stores. If after you buy the bike and want a different one within the alloted 30 days. They hem haw around until the day after the 30 days expire. Then you're ******. I don't recommend this store. Any other yes but not here.

Fantastic experience: Great service good store very clean nice sales people

Fantastic experience: Big store. Plenty of inventory. Great selection t-shirts and motorcycles. Offer some advance riding courses. Great place to stop in and spend some money.

Positive experience: Friendly staff. Well stocked with bikes of all styles.

Negative experience: Call to see if they buy motorcycles. They do but the guy is very rude and incredibly ignorant. Good luck trying to sell these guys anything. Garbage dealership. Was a customer since 2001. Never again.

Fantastic experience: Awesome experience at Adventure Harley Davidson. Team members were great and had a nice sense of humor. Dan is a great salesman that did not pressure me into buying anything but rather chose to answer questions and help me to decide what experience I was looking to get out of a motorcycle.

Fantastic experience: Traveling from Dayton, Ohio on our way to New Philadelphia for the weekend with a stop over at Adventure Harley. Never quite made it. The Harley lost power and stopped running. The rest of the group went on to Adventure and alerted them of my problem. Adventure came and picked up the bike and got it in the shop right away. Within an hour they had the problem diagnosed, fixed and I was back on the road. Thanks Adventure Service for a job well done, Clyde Antrobus, Director Chapter 2951, Buckeye Harley Davidson, Dayton,Ohio

Negative experience: I was not happy because they never completed the work I had ask them to do after they said they would now I have to take my back again to have the work done that I ask its hard to find people that will keep there word now days and do good work

Fantastic experience: I bought a motorcycle that I wanted

Fantastic experience: The gentleman I dealt with in parts dept was fantastic,ordered part on Thursday received on Monday.Could not have been more helpful,would highly recommend.Very satisfied customer

Fantastic experience: First of all I want to THANK Chad, salesman Mike, Finance man Dillon for making our process so easy and not being there all day so we could enjoy riding. Miss the old bike but love our new 2021 Ultra classic rides beautiful!! Thank you all again so much !!! Your our dealer for now on !!!

Fantastic experience: Great folks at Adventure helped us out with trouble shooting a check engine light on my wife's Tri-Glide. Thank you Tom & Mark for taking great care of us.

Fantastic experience: Adventure Team has a great team of leaders who have been with the dealership for many years! You will find lots of experience and passion for H-D brand and the customers. The team makes everyone feel like family!

Negative experience: Buyer beware, purchased a used harley from here. The original quote had $899.00 for RECON fee. When I asked about it they said it covered anything the bike may need for maintenance like oil change or tires. I am from out of state and had my local dealer look up the maintenance history of my bike, the only oil change was done by previous owner at 1000 miles. Bike had 3600 miles at purchase. The motor oil looked black and dirty. So I changed it. Also at time of purchase I got them to drop the $899.00 charge, good thing for me because they did nothing to the bike to justify the charge. Be careful of what you are paying for from this dealer, they are liying P.O.S.

Positive experience: Everyone at adventure is 15 stars they make you feel at home every time

Fantastic experience: Very friendly and helpful staff. Went to buy a part for my bike, followed by trying on leather jackets. Wound up with a brand new bike!!! Seriously though, great people who were very helpful and knowledgeable in all the departments. Highly recommend stopping here.

Negative experience: Description of Complaint: We provided our Harley Davison to Adventure Harley to make repairs after an accident . They have had the bike for almost 6 months. there have been numerous delays due to parts not being available for our bike. We understand why the delays have happened with parts. On Friday, November 19 at 1600 we received a unsolicited call from Adventure Harley Davison and an offer to buy our bike. We were called by Teri and ask if we would be interested in selling our Harley Davison. We indicated that we would be interested in selling the bike. An appointment was set for 11/23 at 10 AM to speak with Teri regarding the sale of our bike. On 11/22 we made a phone call to the Harley Davidson dealership to let them know that we would not be driving one hour to their facility to discuss the sale in person but we requested the offer be sent to us first. On 11/23 at 10 AM we received a call from BJ who was only interested in us upgrading/ selling us a new bike and the offer for sale was no longer on the table. This is bait and switch and is prohibited by Ohio Law 109:4-3-03. We feel that this is completely a bait and switch as defined by the Ohio statute. We are now very concerned with the way our bike will be repaired if this is the way in which they do business.

Fantastic experience: Adventure Harley did a great job of getting me a Revival Electra Glide. I have been looking for one of these for a while and it was very hard to find one as they are limited edition. Most dealers wanted a huge markup if they had one in stock and were not interested in finding me one. While searching on the web I found one that Adventure had at another one of their stores. They offered it at a very fair price had it shipped to them since they are closer to me and even had all the accessories I wanted installed when I picked it up. Took less than a week from when I contacted them till I had the Revival. The purchase experience at the dealership was awesome, treated superbly by my salesperson Josh going above and beyond. He took time to make sure everything was exactly the way I wanted it and that I understood all the features and how to operate all the tech. As the owner of a small motorcycle accessory shop I appreciate when I am given outstanding personal service, I strive to do this for my customers. Highly recommend. Chris Sasso

Fantastic experience: Thanks for the Hog Heaven Dinner today, I am ready to get my Tires on and enjoy the Miles of Smiles. Thank You for Being My Harley Davidson Store.✌️

Fantastic experience: Very friendly and professional staff at adventure harley .. gave me a much better trade in price than some dealers closer to home . I know where I'll be shopping from now on ...

Positive experience: $496 for a 1K Service Be aware, if you are buying a new bike that Adventure no longer includes the 1K service with the purchase and will charge a ridiculous amount. You may want to negotiate the service as part of the purchase. When I bought a bike in 2017 it was included but not so with the 2021. I normally do my own oil changes and service but wanted to have the 1000 mile service performed so there were no warranty issues. I figured the service would be $300 but was surprised when I was charged $496. I was charged for 2.55 hrs labor (must be standard time) for $318 even though the bike was in service for a little over an hour. The only special request I had was to use the HD synthetic transmission fluid which cost $23. I gave 3 stars only because Josh the salesman and Mark the service writer were great to deal with. Needless to say I will be performing my own normal maintenance in the future. I'm very disappointed and feel somewhat ripped off.

Fantastic experience: Great store..everything that I needed. Adventure keep up the good work.

Fantastic experience: We went during the swap meet,the place was welcoming the people were great and they had Clyde playing music which was excellent. Thanks for a great afternoon!

Positive experience: Very helpfull thanks to Landon he work very hard to get me the parts that I needed

Negative experience: Pretentious and overpriced. Went 5 mins down the road to a mom and pop shop and paid half of what harley was charging. Won't be going back.

Positive experience: Nice place but they need to have more plus sized ladies clothing. Could only find one 3w shirt

Fantastic experience: Staff is awesome. Adventure Harley Davidson, is the place to buy your Harley Davidson.

Negative experience: I have been a customer for a couple years now. I would like to just say how disappointed I am in your dealership. My wife and I the last couple months have spent a lot of money buying clothing and in January I purchased a rather expensive shirt thermal material loved the patches in it and it fit well. I noticed after the 2nd time I wore it that the underarm area of both arms was literally falling apart not ripping but the material was deteriorating so I brought it back after 3-4 weeks. I was helped by a wonderful saleswoman named Cheryl who tried to send it back for me for a refund the excuse I got back was the damage was not NORMAL wear and tear which of course it wasn’t I only owned it 3-4 weeks!! Needless to say I was not refunded anything and was given the unwearable shirt back. I for one am totally at a loss for words here. You not only lost a good customer but you have lost my respect. I will no longer give you my business and will encourage my brothers snd sisters who ride to do the same. This is not how you treat a repeat customer of for that fact ANY customer. I imagine no one in management will get this but I needed to voice my disappointment in your business.

Fantastic experience: Very helpful loved the atmosphere Chad salesman and finance Manger great guys was treated very well

Fantastic experience: Excellent customer service, great parts inventory, good service department, and personable staff members

Fantastic experience: Friendly Enthusiastic staff. Really enjoyed the experience.

Fantastic experience: It's a great place to shop for bike's, parts and clothes, the people make it great. Place was very quiet and not really anyone there when we stopped in and it's probably because of the dam pandemic but I'll be back again, you should stop in also. Update, stopped in today and picked up the part's I needed and looked over a few bike's and talked to the staff and it was nice to be someplace with great service and that actually know there stuff

Fantastic experience: Went to turn in my ride stamps, came out with a sportster! Staff is friendly, fun, knowledgeable. I have been checked on several times since my purchase. Would definitely buy from here again!

Positive experience: Very nice store lots of stuff to look at.

Fantastic experience: They took me right in and fixed my clutch on the spot. My road saviors. Very friendly and professional. Thank you Jason.

Fantastic experience: What an amazing experience. EVERYONE was amazing to say the least. Josh our sales man was nothing short of caring and helpful. He never pushed us and went above and beyond to make sure we got what we wanted and expected. All of the others were absolutely great as well. It felt as though we walked right into a brand family with open arms. Thank you so much to Ron, Jason, Glenn, Gary, and Josh!! We will certainly be life long customers!!

Positive experience: Great with Chad Wukelich great conversation ....til the very end when I guess the manager told me the bike wouldn't last ...they all last and you can always find one.....typical trying to pressure sale, After I said I wasn't buying til next spring....

Fantastic experience: Went in picked out the Harley I wanted. They took their time got it ready. Got there late still took their time with me. I enjoy all the staff there never a bad experience. Great people!

Fantastic experience: It's a good thing I don't live closer because I would be broke!!! Love this place, great people, great selection.good times.

Negative experience: Traded my softail for a ultra limited. Chad and everyone were great guys and got me on very nice bike. I would recommend Adventure to everyone. These guys are great guys and very professional and helpful

Negative experience: Not impressed. Rode up from Florida and visit many HDs along our travels. Customer service was lacking from sales ladies, they were even pretty rude. One gal was cool though and brought us water but even the manager was "too busy" to talk. Wouldn't go back. Prefer Freedom HD. They make you feel at home and customer service was on point.

Fantastic experience: chad and the whole process team was amazing they made me feel like family I totally didn't think they could make it happen but I was 100% wrong they made it work and me my wife are so happy if you are in need of a harley or parts or work i recommend adventure harley davidson dover ohio over any other dealer ship A+

Fantastic experience: Always friendly staff and a well stocked floor!

Positive experience: Nice big place price is a bit higher than most but large selection.

Negative experience: i bought a bike and put 100 miles on the bike and the motor blew up!! they will not help in any way!! this place is TERRIBLE they did not offer help!! they wanted to take my bike and me to pay 1800 dollars down on something else!! i put less than 100 miles on the bike before the motor blew up and they wanted me to pay $1800 how is that helping? SMH ADVENTURE IS TRASH

Fantastic experience: My purchase process took place entirely in the course of the COVID-19 pandemic quarantine. My education and work history is in the medical field. The sales team all followed safe practices, showing respect to me, themselves, and others they interact with. Appointments were made and times honored. I felt I got a fair value for my trade in and fair pricing on my new acquisition.

Positive experience: Stopped in today for the 1st time in a couple of years they rearranged the shop a little bit. The prices were a little high & the quality on the shoes just isn't there. Friendly service