
Space Coast Harley-Davidson

Information about Space Coast Harley-Davidson
Opening hours
- sunday: 10h-18h
- monday: 9h-19h
- tuesday: 9h-19h
- wednesday: (closed)
- thursday: 9h-19h
- friday: 9h-19h
- saturday: 9h-19h
Space Coast Harley-Davidson® is an authorized Harley-Davidson® dealership serving the Palm Bay, Florida area. We are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in a new motorcycle, our friendly and knowledgeable sales, financing, service, and parts departments are prepared to make sure your experience is outstanding, from assisting while you’re making your choice to ongoing maintenance and customization. At Space Coast Harley-Davidson®, we value the opportunity to create a long-term relationship with our customers, and we do that by giving you the best customer service available.
Our comment from DrivingSchools.Directory about Space Coast Harley-Davidson:
Space Coast Harley-Davidson is a well-regarded dealership in Palm Bay, FL, known for its friendly and knowledgeable staff. Customers frequently highlight the exceptional service provided by team members like Bobby, Eric, and Travis, who go above and beyond to make the purchasing experience memorable. Many reviews emphasize the welcoming atmosphere and the dealership's commitment to customer satisfaction.
Highlights:
- Friendly and helpful staff who treat customers like family.
- Extensive inventory of motorcycles, parts, and apparel.
- Excellent customer service and support throughout the purchasing process.
- A variety of events, including live music and food trucks, that create a vibrant community atmosphere.
- Positive experiences in the Riding Academy, with instructors praised for their teaching methods and dedication to safety.
However, some customers have reported negative experiences, particularly related to the service department's communication and follow-up. Issues with parts availability and service quality have also been mentioned, which indicates room for improvement in these areas. Overall, Space Coast Harley-Davidson is dedicated to building lasting relationships with its clientele.
Space Coast Harley-Davidson: Reviews
Fantastic experience: Great dealership! We got a part, a t-shirt and are looking at a new bike! The people in each department are knowledgeable, friendly, and ready to help!!!!
Hi Jamie, thanks for the review and we're so glad everyone was able to help you! Come back and hang with us anytime!
Negative experience: Got my bike serviced the technician dented my fuel cap now 2 months later still don’t have a replacement fuel cap!!
Hi, we're sorry to hear about this. Please reach out to our service department at 321-259-1311 or [email protected] so someone can look into it and get you taken care of.
Fantastic experience: Bobby at Space Coast Harley Davidson Palm Bay worked hard to find the correct motorcycle that I wanted and supported the process with professionalism and courtesy from beginning to end. I would highly recommend him to anyone looking for a new or used Harley Davidson. Very satisfied customer. Allen.
Fantastic experience: Bobby was a great throughout my whole process. I highly recommend him as a sales associate.
Positive experience: Sale rep. Bobby was personable and very knowledgeable. Great experience.
Hi Eddie! Thanks for the review. We're so glad you had a great experience. Beautiful bike! Enjoy! Come hang with us anytime.
Fantastic experience: What a great experience. Purchased my first bike from here. Bobby was my sales guy and he was awesome. The whole staff was friendly, polite and knowledgeable. I highly recommend purchasing from Space Coast Harley.
Thanks so much Chris! We're glad you enjoyed your experience. Enjoy your ride and come hang with us anytime!
Fantastic experience: Mark was one hell of a welcoming salesman, and went the mile to get me on a bike. Was planning to buy February but he made it happen on the spot!
Fantastic experience: Lots of bikes. Always has something going on during the weekends.
Negative experience: I was having a cable issue with my clutch. I mentioned it when my bike broke down for the third time I made an appointment to have this fixed. Meanwhile, I did change the handlebars, but they had this report way before I did that they refused to help me with the issue Told me I had to pay $300 to get it fixed and when I told him I didn’t want him to fix it. He said to me the service Writer OK now you’re going to pay $167. I paid in cash. They were also supposed to do a Stage two for almost $5000. They will never see a dollar of my business again. I was always treated great at Peterson and Harley Davidson in Miami. I’m taking my bike to have the work done there.
Hey Michael, thanks for reaching out. Our teams take pride in their work and we did our best to assist with your clutch issue under warranty but after a third-party installed too short of a clutch cable on your handlebars, it is now outside of a warrantable issue. We are always willing to work with you to earn your business but this was not done here. Thank you again for your support and we look forward to earning your business again in the future. Ride Safe!
Negative experience: My friend bought a 24 Road Glide towed in the Space Coast Harley Davidson because it broke down there was a problem with the voltage regulator. They fixed it great job. I mentioned to them that the clutch was snapping in my hand. I was informed that it could be a bad clutch cable. I made an appointment to have this replaced. I ordered a pair of handlebars and had them replaced so now they’re saying it was because I replaced the handlebars when two weeks previous to that was my appointment for the clutch cable. I was charged $167 for their diagnosis they refused to honor my warranty! They were supposed to set up an appointment to do a stage two on my bike, I will no longer spend any money with the dealership due to the way they treated me. I recommended three people that purchased motorcycles from them now I will ask all my friends not to spend any money in their store. If at all possible this will not stop here. I will contact corporate because it is just the principal. I’m sure my small amount of money that I spend every weekend there will never matter to them, just had to say this another disappointment at the dealership. #dishonest #badcustomerservice
Hey J, thanks for reaching out. Our teams take pride in their work and we did our best to assist wit the clutch issue with warranty but after a third-party installed too short of a clutch cable that is outside of a warrantable issue. We are here to help with all your H-D needs and as you can tell by our countless 5 Star Reviews. Thank you again for your support and we look forward to earning your business again in the future. Ride Safe!
Fantastic experience: When my 2008 Suzuki Boulevard C90T got hit in my parking lot I knew it was finally time to get my first Harley. I talked to Bobby Morales at Space Coast and my experience got more and more amazing as time moved forward. He really went out of his way to hook me up with my new best friend. A 2006 Electra Glide Ultra Classic the whole crew at space coast made my purchase an experience to remember!!! I’ll absolutely be buying my next bike there as well! Thank you all very much for an incredible day!!!
Yes, Yes Yes!! Welcome to the world of Harley-Davidson Kaylee! We're sorry to here about your old ride but we're sure life is better living the dream on this freedom machine, haha! Thank you again for allowing Bobby and our team to earn your business. We hope you are enjoying all the miles and look forward to seeing you back here again soon. Ride Safe!
Fantastic experience: Amazing showroom and great show they helped put on earlier this year for us with Timeless Expo. Hope to see more shows hosted here.
Timeless Expo was AWESOME! We love doing fun events and this was stellar. Check our event calendar and come back and see us again soon!!
Fantastic experience: I started the purchase of my first Harley Davidson with another dealership and had a terrible experience. I contacted Space Coast and was connected with Bobby Morales. He worked with me for a week to get the best deal on my Ultra Limited. I cannot say enough about how wonderful Bobby and the entire staff (Travis was instrumental in my financing). Although I live over 2 hours away, the drive and experience was worth it! I highly recommend Space Coast Harley Davidson to my family and friends!
Congratulations again Steve! We're super excited to hear about your experience and desire to drive 2 hour from home to allow us the opportunity to earn your business. We hope you are enjoying every mile on your H-D. Please let us know whatever we can do to maximize your ownership experience. Thanks again and Ride Safe!
Positive experience: Very Nice place, but I went for an advertised entertainment day and it was awful.
Hey Veteran, we're sorry to hear you did not enjoy yourself at one of our events. Luckily for you we have new events going on all the time. Make sure to check out event calendar often and stop by to see us again. Ride Safe and we'll see you again soon!
Negative experience: Tried cancelling a warranty I stupidly purchased through the dealership. It has been over 4 months of them playing games and still no refund. From it should come direct from HD call them to HD saying it’s dealt with at the dealership and they will issue it. To oh we have all new finance and will look into it. Well needless to say I would highly recommend shopping elsewhere. What a terrible experience.
Fantastic experience: Shot out to Booby Morales!. On helping me with my dream bike. And 1st harley! Happy to be part of the family. Experience was alsome meeting all the staff and learning the ropes. THANK YOU!!!
First Harley!!?!? WooHoo! Congratulations again from the team here at Space Coast H-D. It is an honor of ours to assist in making this dream a reality for you. Make sure to swing back and see us during our next big event so we can hear all about your latest rides. See you here, Ride Safe!
Fantastic experience: Super nice and friendly. Motor clothes lady was super nice. Very nice dealership.
Our Motoclothes team is just the best! Thank for you stopping in to see the latest offerings, we've always got the coolest stuff. Make sure to swing in and see us often. Thanks again!
Fantastic experience: Michael Phelps did a great job finding the exact bike I was looking for. Enjoyable test drive and solid customer service.
Yes!! Congratulations again on finding your dream bike here at Space Coast H-D. Our team including Michael Phelps will bend over backwards to make your Harley dreams come true and we're excited to see this review. Congratulations again and we look forward to seeing you at our next event. Ride Safe!
Fantastic experience: Bobby was amazing and very knowledgeable! Easy to work with and a really fun experience buying my new Sportster S! Thanks Bobby.
Congratulations on your awesome Sportster Justin! Bobby loves making friends with Harley enthusiasts like yourself and we're excited he was able to assist in your 5 Star Buying Experience. Thanks again and make sure to see us again soon!
Fantastic experience: Amazing MSF course cici and Dave were very nice and straight forward instructors which made it very easy to comprehend instructions and really focus on learning the basics. I went from having no motorcycle experience to now having my license. 100% would recommend this class over any other.
WooHoo!! We are super excited and thankful for you joining our New Rider Course. Our team takes pride in their classes and we're thrilled to hear your experience and the 5 Star Review. Stop by and see us again soon, Ride Safe!
Fantastic experience: Outstanding individuals, very professional highly recommend anybody who wants to purchase some motorcycle to go to Harley Davidson of Space Coast
Thank you again for allowing us the opportunity to earn your business, we appreciate you! Ride Safe!
Fantastic experience: I don’t want to say any names because I don’t want to get anyone in trouble but I ended buying a Harley private sale and had no way of loading it. These guys were more than happy to help me. Gave me great service you would’ve thought I just bought a bike from them! They gained a customer today I will only service my bike though them. They are well worth the drive!
Congratulations again Kaleb on your H-D! Even if you didn't purchase from us we are excited to help you our and welcome you to the H-D family. If you need anything in the future please let us know. Ride Safe!
Negative experience: Purchased a slightly used bike with very low miles. The saddle bag was damaged and prior to purchasing the bike the salesman insisted that they would change the bag and deliver the bike to my home with 2 to 3 days. Once the bikw was paid for I was told they never promised to do anything on the bike. They charge you a $1500.00 “reconditioning” fee and they don’t even detail the bike. As far as delivery.. they won’t even return your calls or follow up on your concerns. A full week went by and they still couldn’t tell me when the bike would be delivered. Once they make a sale, it’s very evident that they don’t care about their customers. I’ve never experienced such a lack of integrity from any dealership in my entire life.
Hey Elizabeth, our team takes pride in their work and we are very sorry to hear about this. Our new leadership team has been made aware and are having been in contact with both you and Chris to work on making this right. Thank you again for your business, we appreciate it and look forward to our continued relationship!
Negative experience: Fell short of everything that was promised to us once the bike was sold. Never followed up or returned any phone calls regarding delivery date. I would never recommend them to anyone.
Hey Chris, our team takes pride in their work and we are very sorry to hear about this. Our new leadership team has been made aware and are having been in contact with both you and Elizabeth to work on making this right. Thank you again for your business, we appreciate it and look forward to our continued relationship!
Fantastic experience: My wife purchased a new Harley from Space Coast HD yesterday and the process was awesome! If you are after a Harley get down there and talk to Bobby, he really spent time with my wife to understand her and what she wanted and has a huge experience and knowledge of HDs to make sure he can help you get the right bike! Very patient, no pressure and genuinely cares about making sure you are going to be happy with your purchase! Will go the extra mile for you! Thanks Bobby!!
Congratulations again Richard on that beautiful new Harley! We're super excited to hear you and the Mrs. had a great time with Bobby and our 5 Star Buying Experience. If you need anything please do not hesitate to reach out to us, looking forward to seeing you again. Ride Safe!
Fantastic experience: Great event. Met some cool people at the venue and who work there. Will go back. If you need a Harley go see Dom she will take care of you.
Thank you so much for taking the time to visit us and getting to know our staff. We appreciate your continued support and look forward to seeing you again soon!
Fantastic experience: I recently purchased a ‘24 Road Glide. This is my 3rd bike from SCHD. Bobby Morales was awesome, I definitely recommend checking ‘em out if you’re in the market.
Congratulations again Casey, we appreciate the opportunity to earn your business!
Fantastic experience: Outdoor concert with Vince Love and the Soul Cats. Great band. Good music
Thanks for stopping by and jamming with us, we appreciate you!
Fantastic experience: Great staff, no pressure sales people, Bobby will work with you on the purchase of a new or used bike or riding gear. He was the sales person we worked with great person!
Congratulations again Mike! We are super excited to hear your experience with Bobby led to your new ride. Ride Safe and make sure to come back and see us again soon!
Fantastic experience: Like father like son story. My dad's mission was to only pick up his bike from service, but that single thought would soon change. We were greeted by a friendly, Bobby. He quickly showcased his vast knowledge of all the motorcycles and upgrade from the previous generation. It did not feel like we were getting pressured to buy a motorcycle a single time. My dad felt so comfortable and at home that we both picked up 2024 CVOs! The process felt like I was at home. Bobby and the staff were incredible to hang out with. I want to go back just to hangout with them!
Congratulations again, Dom! Our teams take pride in their work and we're extremely excited to hear a service visit led to each of you enjoying the freedom on new CVOs! Thank you again for allowing us the opportunity to earn your business, ride safe!
Fantastic experience: i had a great experience with cici as my instructor for my msf course 100% recommended
Congratulations on completing your Riding Course! We very much appreciate you allowing us the opportunity to get you on the road. Ride Safe, we look forward to seeing you again soon!
Fantastic experience: I went in to see a used older bike but it was sold when I got there, the sales advisor Michael Phelps showed me another used Harley that I did not see on line and OMG there it was, the perfect color well kept and had all the options I wanted on my first Harley, it was my first Harley and Michael Phelps did an awesome job taking the time to show me everything on the bike and no sales pressure tactics, I’m very happy with my purchase and the treatment I was given at the dealership even though I went in just to look and not do a purchase and I told the sales team I wasn’t ready to buy but Michael Phelps still took the time to show me some beautiful Harley’s and I just couldn’t pass up the good deal they offered me. Thanks Michael for all your help on my first Harley and I will definitely be back to purchase another one.
WooHoo! Congratulations again David on the purchase of your dream Harley-Davidson! It's fantastic to hear our team was able to spark your interest and find the bike you couldn't leave without. Thanks again and we look forward to seeing you again soon. Ride Safe!
Fantastic experience: Exceptional Experience at Space Coast Harley Davidson! I recently purchased my third Harley Davidson from Space Coast Harley Davidson in Palm Bay, FL, and I have to say, this experience was by far the best of all! Working with Tony and Freddie made the entire process seamless and enjoyable. Their attention to detail and commitment to customer service were truly outstanding. From start to finish, I felt supported and valued by the entire team. Tony and Freddie went above and beyond to ensure I got the deal I wanted, making the experience stress-free and exciting. If you’re considering buying a Harley, I highly recommend making the trip to Space Coast Harley Davidson. You won’t regret it! Thank you, Tony and Freddie, for making my Harley purchase unforgettable!
WooHoo!! Congratulations again on the purhcase of your new H-D Junior! Our teams were super excited to earn your business and we can't be more happy for you. Thank you again and ride safe!
Fantastic experience: Great service from Bobby, Travis, and Fred! Walked in to test ride some bikes, walked out with a 2024 Street Bob . Definitely recommend this location to everyone
Test Riding will do that to you! Thanks again for allowing us the opportunity to earn your business. Ride Safe Andrew!
Fantastic experience: I would definitely recommend Space Coast Harley Davidson If you have the itch to buy Harley. A week ago we bought 2023 low rider st from Tony and Bobby. We have been buying from Tony for years with great service. Bobby was also great very knowledgeable and courteous. The service was excellent. Thank you again to Tony and Bobby
We do MORE to earn your business! Glad it showed in your 5 Star Review from purchasing your awesome Low Rider ST. Thank you again for allowing us to make this dream a reality for you. Ride Safe!
Fantastic experience: What a fantastic experience!! Such personable crew!! Treated with the upmost respect and sincerity!! A special thanks to Bobby, Fred, and Travis for their extra effort in making this great memory!!
Thank you so much for the 5 Star Review Michael, we appreciate your continued support!
Fantastic experience: We had a great experience there. When we went we were just going to look around . Then i saw our 2023 Tri Glide that had several upgrades on it and that was all it took. Diego was the point man and was very patient and understanding as we were mulling over things. (outstanding guy). But to be honest the guys in Service and final paperwork was actually great.. The wife and I would like to thank you for a great overall experience and we will see ya on the next go around
Hey Stephen! We hope you and the Mrs. are enjoying the heck out of that beautiful Tri-Glide! It was our absolute pleasure to earn your business and we just wanted to say THANK YOU AGAIN! Ride Safe and stop by and see us soon!
Fantastic experience: Very nice place. People are very friendly. They work hard to work with you. Have a large inventory. Very good service.
Thank you for stopping in to check us out Guy, we appreciate you!
Fantastic experience: Tony and Tom are amazing !!!!! They went above and beyond to help me with my 2024 Road Glide purchase. Great service,staff, and selection of bikes.... Overall great team !!!! I will recommend Space Coast Harley Davidson to everyone.
Thank you again for the 5 Star Review DJ! We hope you are loving life on your new Road Glide and if there is anything we can to do make it even better let us know. Ride Safe!~
Fantastic experience: Great team and great service. They really know how to take care of people here and are not just trying to sell. They really make sure that you ride out on what you want and what’s the right fit for you. A special thanks to Bobby, Fred, and Travis for all the help. Awesome guys and you need to go see them
We love to ride and want to make sure you also get the most out of it! Thanks again for allowing us to help maximize your H-D experience. We're here to help and looking forward to seeing you on your next visit!
Fantastic experience: I would like to thank the staff of Space Coast Harley for providing me with an exceptional buying experience on August 24,2024. From the time I was introduced to Bobby he provided top notch customer service and expertise. His knowledge and service assisted me in my decision making. He answered every call, question or concern and provided some of the best service that I have received. I am a 29 year Marine Corps Veteran and I would highly recommend Bobby and Space Coast Harley to anyone looking for a bike. Additionally my interaction with Tony proved why the dealership is so successful. He is just an all around “good person, that ensures his dealership is professionally operated and customers are treated well!!! Thanks guys, I highly recommend this dealership and staff!
Thank you again for your service Antonio! It was our pleasure to get you the Harley-Davidson of your dreams and we couldn't be happier by the review you left. Thank you again sir, ride safe and come back to see us often!
Fantastic experience: I had a great experience with Space Coast Harley-Davidson, from the initial greeting when I entered the dealership to the closing on my new bike. I highly recommend Freddie from sales. More than a member of the sales staff, he took the time to get to know me and understand the type of bike I was looking for. Very professional and knowledgeable about the Harley-Davidson lineup. Easy-going, no pressure sales. I was also very impressed with Tony (GM), Kenny (Floor Manager), Fred (GM Assistant), and Carson who went out of their way to make sure all my questions were answered. Travis, my finance manager, was another outstanding member of the Space Coast Harley-Davidson team. Most patient and professional finance manager I've ever worked with. Whether you call Brevard County home or not, if you're in the market for a new or pre-owned Harley-Davidson, do yourself a favor and check out Space Coast Harley-Davidson. You won't find a more passionate and professional team of individuals. Ride safe!
Our team takes pride in their work and we're glad it showed in your 5 Star Review Jason! Thanks again for allowing us the chance to earn your business. We look forward to being here for all your H-D needs. Ride On!
Fantastic experience: New proud owner of a 2020 road glide thanks to Bobby, Travis, and Fred. This guys did the best they could to meet my needs and completely give customer service a whole new meaning. Highly recommend space coast Harley ! Ride safe!
Congrats again on your Road Glide Mike! We hope you have been enjoying it for many happy miles. Don't forget to stop back in and see us for all our fun upcoming events and a cold one on us! Ride Safe adn we'll see you again soon!
Fantastic experience: We purchased a 2024 Street Glide after only going to browse. We are from PA but that made no difference! Bobby, Travis, and Fred were very informative, helpful and the whole process was painless. Such a great atmosphere too! We will definitely be back to visit!!!
Congratulations again Victoria! We wanted to THANK YOU AGAIN for allowing us the opportunity to earn your business while here. Our team takes pride in their work and we're excited to see you both on your return visit!
Fantastic experience: Appreciate the business with Travis Bobby and Fred great people over there and will be there in the near future awesome people!!
Thank you again for allowing us the opportunity to earn your business. We appreciate it!
Fantastic experience: The largest choice of motorcycles I have ever seen. Service is great. Ask for freddy. But remember bargain bargain bargain they will work with you.
Thank you for allowing us the opportunity to earn your business Richard, we appreciate you!
Negative experience: This is the worst Harley Davidson I have ever been to aside from the parts department staff, the rest of the staff is incredibly rude inconsiderate, and extremely unhelpful to their customers. I was signed up for the riding academy and had plans to buy a bike from this location, but the riding academy staff was also very unaccommodating and rude as well. I would rate this place lower if possible and will never take my business back to this location and possibly never to Harley again. You’re right it’s on me that I didn’t’t thoroughly read the instructions for the class. That being said I have been in there before to look at gear and the lady working the gear desk was rude so I decided not to buy anything. Also when your staff preaches that they are on a strict time crunch and everything is timed out perfectly, yet the class ends hours short every day, I’m sure they had plenty of time to give the rest of the students all the help they needed.
Hey Faust, it's unfortunate that after failing to throughly read the Riding Academy instructions previous to class , including an in-person introduction to gear seminar that clearly stated gear was required for the course that you showed up without riding gear for the course. Our team was nice enough to refund a portion of your course so you could purchase a helmet to get you started. We do apologize that you have to take the course again but we cannot give less attention to other participants because of those who refuse to read or listen to instruction.
Fantastic experience: Fantastic dealership....I took the BRC here and the instructors were very knowledgeable and friendly.
Thank you for allowing us the opportunity to get you on the road! Our coaches love to hear these and the 5 Star Review. Thanks again and when you are ready for that Harley-Davidson we'll be here to help! Ride Safe!
Negative experience: Worst experience so far, my bike was sitting for almost 2 months finally after they found out what was the the problem they fixed it and it was an expensive repair. One of the problems was the radio I have to go 3 times to pickup the bike every time I go the bike is still not fixed right and I'm still waiting today. Very bad experience, will never comeback again and customer service is horrible. Very disappointed.
Hey Steve, thanks for reaching out and we're sorry to hear about your experience. In order to complete your repair additional parts were placed. When installing we were having issues with the third-party audio installation which was disconnected so we could proceed. To get you back on the road our team also diagnosed your audio issue as a convenience which happens to be a bluetooth issue. We have been trying to get in contact with you. Thank you.
Positive experience: Disconnect in communication from Service to Sales. Finance office communicates poorly and sales will attempt to get you in just to waste your time. If you’re looking to finance through the dealer with someone else other than Eaglemark, look at powersports dealers. Harley holds close to the chest with their terrible finance options.
Fantastic experience: Only went to a car show there.... But the people were super nice they let us use there bathrooms
Space Coast H-D is not just a dealeship, we're a destination for fun! Make sure you keep checking out our event calendar. Looking forward to having you back!
Fantastic experience: I recently finished my beginner MSF course to get my endorsement and I had a great experience. Coach Cece really helped me in my course and if it wasn't for her help it would've probably taken me more tries to pass the class and test. Even in the hard heat she made sure to take the time to explain everything in detail and answer any questions. Coach Cece gave encouragement when I needed it and also great tips that helped me later on in the test. I would highly recommend going here to do your MSF course!
Congratulations again Ashley on getting your ticket to ride SAFELY with your motorcycle. Thank you again for allowing us the opportunity to help and we look forward to seeing you on a bike (one of ours ;) ) soon!
Negative experience: Living in Brevard County for the last 30 years, I’ve visited this dealership several times and never felt it was a good experience, unless you’re into high pressure sales. I didn’t realize how unprofessional this dealership was until a friend experienced it first hand. Luckily there’s a gem just north of this county in Ormond Beach! They were not only accommodating, but friendly and professional too. When I’m ready for my next bike, I’m heading north!!
Hey Sandy, thanks for taking the time to drop us a review. While we never like to hear of us being a "high pressure sale" we feel confident in our hundreds of 5 Star Reviews that attest to an otherwise different experience. There is a reason why Space Coast H-D is the #1 dealership on the nation, it's because we care. We look forward to helping you again in the future. Until then Ride Safe!
Negative experience: I will never shop from Space Coast HD. They lack customer service and do not communicate well. The message left below by Harley Space Coast is false. I was able to obtain my endorsement by another dealership and was never rude to staff. Questionijg why I was sent an email congratulating me on passing course after I was told I did not pass rider test and being told by the contact in email that was sent to me that she would never have sent it if she had not received communication from the Riding Academy of my passing. After asking to speak to Donny, manager at Space Coast, he was dismissive of my concerns with the communication and I found it odd that as he got involved, the coach who had set up a reride course on my trike, purchased from another HD Dealer, could not do the course. The coach referred me to the dealership I purchased it from to take said course. Donny could not promise me a trike course until July sometime as he did not have coaches who were qualified through MSF. Way to go by trying to slander me Space Coast bringing up the Riding Academy. You took a defensive stance on my few words reviewed of what I consider to be horrible customer service, mistreatment of communication, and going back on a promise to follow through on your end.
Hey Todd, thanks for taking the time to review your recent Riding Academy experience. Our Rider Coaches do their best to prepare you for the evaluation and even recommended the 3-wheeled class to help you graduate up. Unfortunately after unsuccessful attempts your targeted our staff and we had to cut ties. We hope you are able to obtain a riding certificate and enjoy your motorcycle responsibly. Ride Safe!
Negative experience: I have now done the motorcycle basic safety class 3 times. You don’t get taught how to do any of the maneuvers, they just show you how it is done, and after that you have to figure it out yourself. I finally had to watch you tube videos on how to do the figure eight. They say it’s a two/ three day course, but alas it is really about 12 hours only. Here in Florida the temperature was over 90 degrees by 10am, and I was suffering from heat exhaustion. They say you can go at your own speed, well no you cannot, as there are up to 11 others doing it at the same time. If you’re like me, you don’t have a bike at home to practice on, so between each time you do the course, a month goes by, then you have to do the 5 hr online course and written test each time. Then it’s the same two days of trying to figure out how to make the tightest corner that is humanly impossible for a novice rider to make. The only thing going for this class is you can do it over and over and over until you pass, for $170.00, which is the cheapest in the area. Then when you do the test, it’s blistering hot and you’re tired as heck, AND because it’s a test they can’t tell you what is expected, and then suddenly they are timing your stops, why don’t you teach us that in the class, so we know what is expected in the test. Plus it’s a basic safety test, why do you have to be in a time limit. Most logical novices are going to practice before heading out on the road. But unlike some, you need to pass the test to get the endorsement to then buy a bike suitable for you. Plus, all the bikes are 400, maybe I should be practicing on a smaller bike for my height and weight. That might be an idea. After five hours of waiting in the hot sun for your turn to do the exercise, on a hot bike, getting on and off after each drill, to watch you do the next drill, only for us to then figure it out ourselves how to do it, is not fun. I understand it’s important to be safe on a bike, I agree that it is necessary to learn the basic skills, but you need to teach us how to actually do them. Not all of us learn the same way, and most of us are terrible test takers. So, I will have to carry on doing the course until you pass me. What’s sad about this is, I now know I will never ride a bike. But I paid my money, so I will just have to keep coming back, wasting a weekend to do the two days until I pass. Sucks for you, as you could be having a paid student in the class, sucks for me having to waste a perfectly good weekend trying to pass “because you feel I am not safe” to drive on the back roads until I get better. I’m the person that will only buy a bike when I pass. The teachers are okay. They are just following “the rules”, but seriously, for us to succeed teach us, help us, to get it right. Maybe, take us aside and work with us to get it right. Instead of saying, we will practice it again later, but then later, guess what, we still can figure it out. Here’s looking at doing it a 4th time. But will have to wait until it cools down, cause the Florida heat is bad.
Hey Sandra, Thank you for taking the time to review your Riding Academy experience. While it is hard to have to repeat a course it is for your own benefit and we will continue to do our best to set you up for safety. Remember you are never wasting your time repeating the course, you are practicing your safety and that is priceless. Yes, FL weather is hot right now and we do offer class in the fall which you are also welcome to attend. Don't give up, you'll get there!
Negative experience: Service department only rates 2 stars. This dealer ship is only interested in selling new bike and not servicing them. The parts department is even worse. They don't have a lot of stock. I went in for derby cover screws and was they won't have any for two months. Then the speed sensor broke and had to be ordered, which took over a week to get. If your looking for service, go somewhere else.
Hey John, thanks for taking the time to review your recent visit. While we wish we could have every part in stock we do have a great selection available. From time to time we are at the mercy of current availability at the Motor Company and if it's not on backorder should take about a week to receive. This would be the same for all locations. Just to note, if you did take it to another service center they would most likely have to order the same part, through us, then install on your vehicle. Thanks again for your patience.
Fantastic experience: I have just purchased a new 2024 Road Glide form Space Cost HD. I was looking for a whiskey fire color with chrome, they made it happen, and they had the best price! Honest sales persons- Thank you Michale, and for all! Everyone in this dealership is realy nice , helpful and customer oriented. We had a quick walk thru the store got introduced to everyone in the departments. If you want to buy a harley, you need to come here first.
Congratulations again Laszlo! We appreciate the opportunity to earn your business and look forward to seeing you at one of our upcoming event. Ride Safe friend!
Fantastic experience: My husband and I went here and received our endorsements, best decision ever. Cece and Dion are amazing. They were our instructors,they were very dedicated and knowledgeable. I can't wait to take additional lessons with them. They answered all our questions, helped with the things we really needed. Through their training, I feel like I'm more prepared then I was before, more knowledgeable to be safe on the open road. I really appreciate all that you do and thank you for your patience.
Giving the gift of safe riding is something we take pride in and we're excited it showed in your 5 Star Review! Thanks again for allowing us the opportunity to get you on the road and we look forward to see you all again soon! Ride Safe.
Fantastic experience: Space Coast Harley-Davidson is like a family type dealership friendly helpful and enjoyable and great prices They definitely will treat you right.
Thanks for the great review John, we really appreciate you and your continued support. Ride Safe, we'll see you again soon.
Fantastic experience: I recently had the pleasure of taking motorcycle lessons at Space Coast Harley-Davidson Riding Academy with Jim and John, and I couldn't be more satisfied with the experience. Both instructors were exceptional in their teaching methods and dedication to safety. Jim's attention to detail and patience helped me build a strong foundation in riding techniques. He was always willing to go the extra mile to ensure I understood every aspect of motorcycle operation and safety. John's enthusiasm and hands-on approach made learning fun and engaging. He provided valuable real-world tips and tricks that boosted my confidence on the road. Together, Jim and John create a learning environment that is both supportive and challenging. Their combined expertise and friendly demeanor make them outstanding instructors. I highly recommend Space Coast Harley-Davidson Riding Academy to anyone looking to learn or improve their riding skills. Thank you, Jim and John, for an amazing experience!
This is fantastic to hear and we are extremely happy we were able to get you on the road and improve your riding skills. Stop by and see us again soon, ride safe!
Fantastic experience: Best buying experience I’ve had. Eric was great and patient. Can’t say enough
Congratulations again Emanuel! We appreciate the opportunity to earn your business and wish you many happy miles! We look forward to seeing you at our upcoming event to celebrate! Ride Safe.
Fantastic experience: Appreciated the professionalism & attitude of "Big Erik" - told him I wanted a Tshirt - he saw me looking at a 2023 Low Rider "S" - one thing led to another - one of the best experiences for me- my wife - daughter - and yes- even grand daughters- and Yea my new "Hog" is awesome !! We all had a blast !! The Sales Manager - Tony was amazing also ,anyway Id recommend this dealership from start to finish !!!! Fair price and a great experience.
Congratulations on your new T-Shirt Larry! We're happy the whole family was included and had a great time while you picked up your new Hog. Our team does more to earn your business and we're glad it showed in your recent purchase. Ride Safe Larry!
Fantastic experience: WORTH THE READ... Shout out to Diego, Nick and Jack If you want a bike used or new, this is the place to go. Diego was my sales guy, Jack was rhe numbers guy, start out by saying both are awesome people to work with. Diego is the most down to earth person you could meet, treated me with the up most respect, never tried up selling, very attentive to what I wanted, listens to the customer unlike others I have delt with " not here ".,speaks to you like a person. Right off felt like I have known him for years. Even after the sale he still takes the time to call and see how everything is going, this is not just a few days later either at least every other week I get a call from him to make sure everything is going good and if I ever need anything don't hesitate to call him. With that being said I sent my son to him the next day after I purchased a used bike and my son purchased a brand new Harley from him. He is the go to guy in my book. Now onto the next and that's the service department. Nick who is in service has also been involved, not going to lie and sugar coat things. Have had some problems with the used bike I purchased and has seen the service department a few times now., things happen with a used bike it's not brand new. On that note Nick has been the person I have only been dealing with and yes he is the go to guy for any service needed. He has been incredible and another awesome person to deal with. Nick has definitely helped me through the problems with the bike and has resolved those problems every time and has done the best he can with getting things fixed with in a timely manner considering how busy they are. He communicated with me every step of the way and made sure that I'm satisfied. He cares about the customers and there needs which goes a long way with me. Space Coast Harley keep these guys they are an incredible asset to your company and treat the customers the way they should be treated, with respect, understanding and commitment. With all that being said they have also made my 10yr old son feel like a part of everything including hitting the dong when I purchased my bike. I am so happy for him to see that there are still good people in this world that care. Thank you Diego, Jack and Nick to all you have done for myself and my son keep up the great job.
Amazing Review! Thank you so much Pat and again Congratulations to your and your son on your Harleys! As you could tell our team takes pride in their work and we're ecstatic that is showed in your 5 Star Review. We will be here for the journey ahead so anything you need please let us know. Ride Safe!
Fantastic experience: Everyone was so nice to work with at Space Coast HD. Everyone!!! Hubby bought a new Triglide and it was the best HD purchasing experience we've ever had. Would highly recommend. They are #1 in sales in the country for a reason!
Congratulations again on you and your husbans new Tri-Glide Valerie! We appreciate the opportunity to earn your business and you taking the time to leave us such a wonderful review. Ride Safe you two, we'll see you again soon!
Positive experience: Just another Harley dealer Revolving Door for salespeople But probably the best Harley dealer in south Florida
Hey Alex, congrats again on your H-D! We have a team that has been with us for awhile now, stop in and see their friendly faces. We're here because we care!
Fantastic experience: Although I didn’t end up buying a bike just yet, the customer service from Joshua, Tony, and the crew were top notch. They walked me through all the models (not being a Harley guy) and told me all the different options on the different models. When I do decide to pull the trigger they have earned my business and respect. Highly recommend!
Hey Shawn! There is still time to find your dream ride at Space Coast H-D and I wanted to personally invite you down. We currently are running ZERO Down & ZERO Payments until 2025 on all new models. Now's the time to make one yours and we hope to see you again soon.
Fantastic experience: Great experience during a dealership event!
Thanks for coming out to see us!!
Fantastic experience: Outstanding. Instructors!! I JUST finished my three day course with John and Jim as my instructors. I came into this with zero experience and nerves through the roof. Both Instructors were able to pinpoint areas I was struggling, *kindly* yet firmly convey how I could improve these things, and celebrated WITH ME after overcoming a difficulty (I had quite a few!!) I highly recommend Space Coast Harley courses, for anything from beginner to advanced levels. 10/10! I will likely go back for the next level course, just during a cooler time of the year.
Congratulations on gaining your freedom on two wheels! We’re very excited to hear and look forward to getting you on your very own Harley soon!
Fantastic experience: Well.... we have one happy husband. This dealership exceeded our expectations from the moment we entered the building. A huge THANK YOU to Ryan Ashby for all of your patience and expertise in helping my husband find the perfect bike for his needs. A huge THANK YOU to Sales Manager Tony who never gives up and finds a solution to every challenge. Tony, your positivity and leadership is apparent in your entire team, including Chris (Finance) and Damian (GM), together you all are unstoppable. We got an amazing deal and had a great experience purchasing our 2023 HD Road Glide. We HIGHLY RECOMMEND Space Coast Harley Davidson for your motorcycle needs. Best prices and staff you could ask for. THANK YOU GENTLEMEN!!!
Negative experience: I tried to buy a Road Glide from this dealership twice. Ryan was nice enough the first time, but in the end, one of their sister dealerships, two hours further away from me gave me a deal that was thousands less. The second time, I spent weeks working out a deal with them, only to have the sales manager Donny, change the deal at the last minute, forcing me to go to another dealership. Don’t waste your time, better prices and friendlier staff are at other dealerships. You will find a dealership that doesn’t play the ‘used car’ bait and switch games like this one. Edit 5/10/24- I see their response to my review and nothing they said in their response is factual. If you do not want a dealership that lies and plays games with you and your time, then you will want to stay away from this one. Please see my positive review on Seminole Harley Davidson.
Hey Chris, thanks for taking the time to review us. Unfortunately while here you tried to play both our stores against us leaving you without a motorcycle from either of our 3 locations. While on the floor you also tried to leverage a negative review to make a deal. We offered you the best service around but in the end you continuously changed the parameter of the deal (swapping wheels) and in the end we were unable to make that happen. We hope there is another opportunity to earn your business again in the future. Ride Safe!
Fantastic experience: A perfect family day, my son Efraín and Jenny, my beautiful grandson Jeyden, excellent music and fun for the children. Super family atmosphere. Here's to more moments like this!
Thank you again for joining us! We’re excited to hear the whole family has a blast. Stay up to date on our upcoming events as we bring more fill to Palm Bay!
Positive experience: Ryan from the service dept knows his stuff. Can't say enough good stuff about this Harley dealership. They took care of my problem with my bike , like it was there bike. That says a lot to me. Thanks again Ryan and space coast hd.
Thank you again for allowing us the opportunity to earn it business Thomas, we appreciate it and look forward to seeing you again soon.
Positive experience: I've been debating whether or not to write a review, and if so, what I would say. Obviously I am writing the review. Now what to say... I've been to Space Coast Harley-Davidson about a dozen times over the course of the last few years and only once has it been a pleasurable experience; largely in part due to the Clothing and Merchandise employees and that's why I give this place three stars overall. Every time I have ordered parts in the past, either the order was "lost" or never shipped and never arrived at the dealership. Will never go back for any reason. Enough said.
Hey Keith, thank you for taking the time to review your post experience. We appreciate your insight and have directed your message to our store leadership. Our teams take pride in their work and this allows us to perfect our professionalism. We hope to have an opportunity to earn your business again in the future. Thank you.
Fantastic experience: They do go the extra mile! Was having issues with my local dealership on financing being to much called Space Coast Harley-Davidson and talk to a very nice lady named Kim and told her the issue she laughed and said we can definitely beat that over all price! Got there and got hooked up with a salesman “Fit Specialist “ named Eric. Definitely the coolest salesperson ever! We went out and look at all the 2024 road glides. They had ever color in every trim. Eric and I did side by side comparisons with all the bikes until I decided on the perfect color. Had a blast that day they made the buying experience fun. Needless to say saved $8000 over hometown dealership and got the bike of my dreams! I will definitely buy all my bikes from here!
Congratulations Benny! This is exciting to hear and we’re extremely happy we had the opportunity to earn your business. Thank you for making the trip to see us and riding away on your dream Harley! Ride Safe and spread the word!
Fantastic experience: Great selection of bikes and motorclothes. We also stop there each year on our way to Bike Week in Daytona Beach. They usually have live music, food trucks and free beer.
Thank you for stopping by to see us during Bike Week Bob! We look forward to seeing you again soon! Ride Safe!
Fantastic experience: 4/7/24 Update: Took bike in for upgrade installs and then a clutch adjustment. Bryan and Kevin in service dept were great to work with. Extremely knowledgable and professional. Couldn’t be happier with SCHD for everything HD. Thanks guys!! Got my ‘24 Road Glide delivered this weekend and love it. Beautiful bike. Damian, Tony, Menji, and Curtis were great with initial delivery and then figuring out how to load the new nav software. Looking forward to upgrades and working with SCHD. Fourth bike from this dealership. Great dealership in all aspects of sale, delivery, parts, and service.
Thank you for the continued support Paul and congratulations on #4! It’s always our pleasure to earn your business. Ride Safe until next time!
Fantastic experience: This past weekend 3/23/2024 I went to SpaceCoast Harley Davidson to test drive some motorcycles. The bike that I liked is a softail Erik one of the salesman was kind enough to take me out for a test ride. Loved it and decide to go further and discuss an offer with him. He went to talk to Tony who made me an offer I couldn’t say no to so I bought a FXST 2023. After the sale I was given a tour of the facility and introduced to so many wonderful people that I felt like I was becoming part of a new family. Thank you everyone at Space Coast Harley Davidson you all are the best of the best and I will tell everyone to come see you to buy a motorcycle. Christy Severino♥️♥️
Welcome to the Space Coast H-D family Christy! It was our pleasure to work with you and to earn your business. Thank you again and Ride Safe!
Fantastic experience: Nice shop lots of selection to choose from...
Thanks for taking the time to check us out and leave us a 5 Star Review. We appreciate it!
Negative experience: Awful work. Awful warranty service from Harley its self. And they take multiple times to find issues but when it’s the 4th time they magically find the issue every time for lemon laws. Also they forget to put parts and screws back on and cause damage to your bike. You call them out on it and they say they did nothing.
Thank you for taking the time to review us. We have sent this to our management team to review and to reach out. Please know our teams take pride in their work and are a 2023 H-D Award Winning Service Department. We do our best to make it right, sometimes it takes multiple attempts to replicate the issue to diagnose. Ride Safe.
Fantastic experience: We bought our first Harley here, it made sense to purchase the new one here. Besides, all our friends told us that they had the better deals, and they DID! TY SPACE COAST HD!!
Congratulations again John! We appreciate the opportunity to earn your business. Ride Safe.
Fantastic experience: One of the cleanest HD dealership l've been well supplied with Bikes, parts etc. Very pleasant experience.
Our teams take pride in their with and we’re glad it showed in your most recent visit. Thank you again for shopping us!
Fantastic experience: Made me super welcome... And super deal... So I bought a bike
Congratulations again Dennis! We appreciate the opportunity to earn your business. Ride Safe!
Fantastic experience: Top Notch service. Went in to look and left with a brand new Harley. Everyone was super, super helpful and truly cared about my experience. Can’t wait to buy my next Harley!!!!!!
Congratulations again Chris! That new H-D sure looks good on you buddy. Thank you again for allowing us to earn your business. Ride Safe and we look forward to seeing you again soon.
Fantastic experience: Like how they have events. Like bands play. Nice people there.
There is always something going on at Space Coast H-D! Thank you for the continued support, we appreciate you!
Fantastic experience: Huge thank you to Eric in Sales and Christian in Finance for working with me to get me on my 22 Road Glide Special. Can’t say enough about the entire team at SCHD!
WooHoo!! Congratulations again on your new Road Glide Hunter! We appreciate you making your way to see us and look forward to seeing you again at our upcoming events soon.
Fantastic experience: There's almost always something going on at Space Coast Harley Davidson. Lots of fun. Just be careful not to express interest in a new bike. These guys are relentless
Thanks for coming to our events Elle! A new H-D is in everyones future, you just have not met the right one. We'll try again next time ;) Thanks again for your continued support Elle!
Fantastic experience: The entire purchasing experience was Amazing. My salesman, Tom Smith was very professional and knowledgeable. If you are in the market for a Harley Davison, I highly recommend seeing Tom Smith at Space Coast Harley-Davidson.
Congratulations again Nelson! We hope you are enjoying that new Harley feel and welcome to the Space Coast H-D family!
Fantastic experience: The absolute best Harley dealer on the east coast. Everyone in there was very inviting and welcoming. As being in the sales profession myself I can say that I am absolutely more than satisfied. Tom was our sales rep and I would recommended anyone and everyone to go to him. Thank you to Tony, Tom, and the whole crew at Space Coast Harley!!!!! Shiny side up!!
Congratulations again on your new Road Glide! We appreciate you allowing us the opportunity to earn your business and delighted to hear our Fit Specialist Tom was instrumental in making it happen. Thank you again and ride safe!
Fantastic experience: Took the rider course with Jim O’Bryne, he was very nice and informative. Very encouraging, had a lot of fun taking the course and I appreciate Jim for being such a wonderful coach. I feel confident after my learning experience and look forward to the future <3 Lexi
Great to hear Lexi! Thank you for allowing us the opportunity to help you get on the road to freedom! We appreciate you taking the time to review us and look forward to seeing you at one of our awesome events soon. Ride Safe!
Fantastic experience: Top notch dealership. Went in for parts and Rick was very friendly and helpful. While I was waiting for him to pull my parts, I browsed the showroom. Spoke with Menji, who was very friendly and knowledgeable. He was not a pushy salesman and offered to find what I would want, if I was in the market to trade up my 06 Electra Glide. Definitely would buy my next bike from them.
Hey Tom! Thank you for stopping in to check is out. When you are ready to update we’ll be here to make that dream come true. Thanks again for the 5 Star review. We appreciate it!
Fantastic experience: I recently completed the riding academy and Jim and Lauren were the best instructors I could have had. I wouldn’t have wanted to go anywhere else to learn how to ride as a brand new rider. They are very patient and in depth about safety which was very important to me. Would recommend Harley’s program to anyone who wants to learn to ride.
Congratulations and THANK YOU again for allowing us the opportunity to help you start the path to freedom on a Harley-Davidson. Make sure to see us for your next Harley we’re excited to help!
Fantastic experience: Recently purchased a 2024 street glide and it was the best experience ever. After having a negative experience at another dealership, my husband and I drove 2.5 hours to Space Coast HD. From the first contact with Freddie, Jack and the team congratulating us, and delivery from Doug, the experience was outstanding!!! GREAT CUSTOMER SERVICE!!!!
This is fantastic to hear! Thank you for taking the time and allowing us the opportunity to earn your business. We appreciate you and look forward to seeing you ride back to see us soon!
Fantastic experience: Took the basic rider class through Space Coast Harley Davidson. Great class with awesome instructors. Made everyone feel comfortable and have fun all while learning everything you need to know to be a safe and confident rider. Thank you Space Coast
Congratulations on taking the first step to getting on the road and enjoying the freedom that Harley-Davidson brings! We appreciate you joining us and look forward to seeing you on a H-D soon. Ride Safe friend.
Negative experience: Total scam artist and thieves. Stay far away from this place and their poor business practices When you call them with a question and they hang up on you, that’s when you take your business elsewhere. I will be spreading the word via internet and in person as to how bad they operate
Hey Scott, thank for taking the time to review us. Our teams take pride in their work and the last impression we want to leave is your review. If you feel that you have questions left to be answered we'd love to help and address those concerns. We genuinely care about your experience. Team SCHD [email protected]
Fantastic experience: What a great experience!!! I would never believe that I am giving 5 stars to a Harley dealership! If I could give 6 stars… I would. Freddie was my salesman and I liked the low pressure and he provided me with options. I decided on a pre-owned because it had everything that I wanted. The entire staff at Space Coast Harley was polite and helpful. I didn’t just buy a bike, I am part of the family now! Thank you for the great experience! I highly recommend giving them a try with your next bike purchase.
Welcome to the Space Coast H-D family Anthony! We hope you are enjoying the new ride with many miles of memories. See you soon buddy, ride safe!
Fantastic experience: The product choices are vast... bikes, parts, wardrobe. We purchased all our Christmas gifts in the clothing and accessories! Friendly, helpful (and funny) staff members. Ride on!
Thanks for shopping with us Judy! Our departments are stocked with all the best gift ideas. See you again soon!
Negative experience: I am a man who has documented long distance motorcycle rides from New Jersey to Alaska, from the US to Panama, and through most of South America down to Argentina. In November, while attending an event at the Space Coast Harley Davidson Dealership in Palm Bay, Florida which is 3 hours from my home, I traded in my motorcycle and purchased a Harley. The salesman and financial department personnel knew of my riding history and obviously, how far away I lived, yet, they misrepresented their Priority Maintenance Agreement as a service plan that could be used anywhere there was a Harley Davidson Dealership. I was only informed that the plan only applied to the Space Coast Dealership after paying for the servicing of the motorcycle at another dealership a few weeks later. I complained and the General Sales manager understood and agreed to refund my money and see what could be done about rolling the plan into a nationwide plan. Two weeks later, I was informed that the General Manager overruled the Sales manager's decision. To add insult to injury, they sent a check to pay off my old motorcycle loan and the check was returned for insufficient funds which put my old account into 34 days past due status and affected my credit rating. I am still filing complaints.
Fantastic experience: Attended the riding academy a few weeks ago to get my Motorcycle Endorsement, and can’t recommend it enough. Josh and Deion were excellent teachers and promoted safety as their #1 priority, and worked closely with us as students to make sure we developed the proper riding skills. If you want to get your endorsement, get it done here. Thanks again to Josh and Deion for a great class!
Being able to give the gift or riding is so rewarding for us, especially with reviews like this. Thank you again for allowing us the chance to help and we look forward to getting you on a Harley soon. Ride Safe.
Fantastic experience: Just arrived to the area from NY. Called today in much need of tires for 2017 RoadGlide. Nic fit us in today- and finished it in just a few hours!!! Even washed the bike!! Great service shop, friendly and great shopping experience in the showroom!!! Highly recommend them!!!
Awesome! Thanks for allowing us the opportunity to service your Road Glide. We look forward to helping out for many miles to come Dorene. Ride Safe!
Negative experience: Every single time I call this place to schedule a service appointment, the phone rings forever and then cuts to a voice message. I call back a few times over the next hour, same thing. I leave a voice message, and get nothing back for the rest of the day. This has happened now three times and I’m happy to say I’m taking my bike to Miracle City since they answered when I called the first time. Today I tried (again) to call and schedule an appointment and the same thing happened. Endless ringing and then a voice mailbox. It’s maddening that I cannot get ahold of anyone at this place when I need to. If you’re that busy and business is booming, hire someone to answer the phones in service. I feel like nobody checks the voicemails until the next day or EOD. Ridiculous. I live down the street and I have to schlep my bike with.a flat tire to Titusville because I can’t get ahold of anyone.
Hey James, thanks for taking the time to review and let us know about the phone concerns. Our teams have been notified and we are working on a solution to update your customer experience. We hope to have an opportunity to earn your business again in the future. Ride Safe.
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