West Texas Driving Academy

Negative experience: Every time I call they hung up the call.i had to drive to the office were 3 girls and a guy in that location not even busy came with the scuse that the system drop the calls on its own.update your system.stop coming up with dumb scuses.

Negative experience: Had my child attend here. They couldn't even get the packet right so she could get to DPS and obtain her drivers license. This place has been a pain from the beginning. Recommend going elsewhere.

Fantastic experience: I totally loved West texas Driving Academy, I was able to get my license the 1st try the day of my birthday. The teachers are super nice, really helpful and they for sure make you laugh if you are nervous. I totally recommend this school

Negative experience: I paid for the service, but they took my money and then refused to schedule a road test, eventually claiming they didn't have time. I feel scammed by their unprofessional and rude behavior. Do not come here!

Fantastic experience: Awesome driving school, went there for driving lessons and the driving test and was able to get my license in a few days. The instructor was very nice and super helpful, I learned a lot and definitely recommend this place.

Negative experience: Takes forever to get you permit never answer the phones . Its the worse school for teen .!!! Go to sun city its way better there was amazing and they actually answer your calls

Negative experience: I paid $60 for a driving session but had to cancel. The driving school assured me that the refund would arrive today, but it didn't. When I inquired about it, the school said it would arrive by 5 pm. To my surprise, the manager called me in a panic about the possibility of me suing them, even though I had never mentioned it. Thanks to him, the idea has now been planted in my mind. He played himself

Fantastic experience: Rick made the process super easy and he’s very understanding. Great environment and learned a lot. Would definitely recommend!!!

Negative experience: They never have the certificates on time and never answer the phone to schedule drives. Customer service is not there at all.

Fantastic experience: So I had a great experience with West Texas Driving Academy and I’m making this review because first of all I’m the type of persons that always views reviews.Well let me tell you that they’re great at accommodating for instance if you work weekdays they do also offer the classes on Saturday.My experience was great since the beginning because Ric (the owner)is such a great person he’s very empathetic and gives such a great customer service he bought us donuts and later he bought us the whole class pizza and Refreshers.I felt very nervous on the 1st driving test but he tought me well to the point that I passed the Test and I couldn’t be so much grateful to have just gone to this specific Academy because they do care that you pass that test and you learn Thank Ric.Anytime that I hear someone is looking for a Driving academy my experience was that great that I always forward people to also get that great experience by stopping by their Academy and also taking their driving lessons and courses with WTDA.

Fantastic experience: It's been a very positive experience. They have various class times and work with us to help with payment. Highly recommend.

Negative experience: They will never answer your calls to set up drives. go somewhere else if you want to get your license in a timely manner.

Fantastic experience: I did the online teen course and it was such a breeze! I’ve always had a big fear of driving but I had most of my drives with Mr. Barroso and he really helped me feel more confident and comfortable behind the wheel. It was a bit of a hassle scheduling drives because of how busy they are but there’s always a way to work out things. I admit I’ll miss it a bit :))

Fantastic experience: Shocked at all these bad reviews, got my permit here when I was 16 and they made the process so smooth. Adrian was the best!

Negative experience: They should answer the phone every now and then...only once have I gotten someone to answer and then they put me on hold and forgot about me

Negative experience: I would give it zero stars, they’re extremely rude, never answer the phone and when they do they purposely hang up on you, I had to go in person to schedule the drive for my son and their excuse was they had problems with the phones. Well I guess they always have problems with the phones since it’s on a daily bases that they don’t want to answer and hang up on you. They need better training

Negative experience: This place is a WASTE of time and MONEY. The process is longer than what u think and the price of the program doesn't include the fee for the license and permit. They will tell you all the trips u got to do back and forth once u already paid and are sitting in class. The owner and manager are unreachable. They won't see another dollar from me or anybody I know. There's better options out there. Save ur time and money.

Negative experience: Pésimo servicio, al encargado solo le interesa ganar dinero, te cobran por cualquier cosa, y no cumplen con su parte de enseñanza

Negative experience: La recepcionista me dijo que no habalaba español , con su acento latino. La información me la dio muy apurada y de mala gana.

Negative experience: This school is a Joke, they charge you all this money and when you take the driving test they flunk you to keep charging you.

Fantastic experience: Thank you for everything!!!

Fantastic experience: Thank you guys for helping Hannah get her drivers license! FYI didn’t know I was matching your store front!

Fantastic experience: West Texas Driving Academy did an outstanding job in the entire process of teaching my daughter how to drive and in getting her driver's license! The instructors were knowledgeable and thorough while also being very kind and considerate. Mr. Barroso, the owner, assisted us every step of the way. I would recommend West Texas Driving Academy to everyone!

Fantastic experience: Amazing! Amazing! Amazing! Came here to do my road test (took my course online) and had a great experience! Although I failed my first time, driving instructor Mr. Martinez explained what I needed to improve on for next time. He even went above and beyond to show me diagrams of the mistakes I was making. I was able to pass my 2nd time and now know what things I should always keep in mind everywhere I’m driving. Overall I’d rather take my test here than at DPS. Thank you to Ric and Mr. Martinez for everything!! 10/10

Fantastic experience: Friendly staff, easy to enroll

Negative experience: Update called this morning and spoke to Beyoncé or something like that who was extremely rude. My daughter drives are all paid and I spoke about not being able to go in and when I call on Thursday’s after 4 and Fridays that it goes straight to VM and you can’t leave a message. I asked if there was any other way of scheduling her drives? Her response was well there’s nothing I can do for you, I suggest you make it to come in because again I can’t help you. Owners name is Rick and I highly suggest you rethink your staff. It’s so frustrating having to call to schedule drives and the phone goes straight to VM and then it says the voicemail is not set up. I am unable to go in to the location Thursdays and when I am finally able to get someone to answer or go into the location usually Fridays, they don’t have anymore appointments for drives. My daughter needs 2 more drives and turns 16 on the 24th. She wants so bad to have her license for her birthday, but at this rate, who knows.

Fantastic experience: This driving academy is honestly one of the good ones. I was skeptical at first but notice how evolved they are with the students. If you as an adult or you want your child to learn to drive properly, I do recommend them.

Fantastic experience: Great business principles. Had a slight issue and the area manager went above and beyond to resolve it. I highly recommend this school for the level of driving education given to its students and great customer service.

Fantastic experience: They are very helpful and kind people as well as very patient with you!

Fantastic experience: Best school in town, they helped me get my license quick, they offer you classes and the driving exam as well in their car. They’re extremely knowledgeable and very friendly. The owner Rick was very helpful and willing to accommodate me to any time due to my crazy schedule. I highly recommend them.

Negative experience: Don’t recommend unless you don’t mind wasting money. I payed $225 for a one day adult class to receive my drivers license where I’d get 2 paper tests and the road test. They had said that a “mock test” was included where they basically give you pointers and teach you to parallel before your test so you’re more than prepared. I didn’t receive that. I was tested and failed. They also pulled me out to take the road test in the middle of the paper test review so I got 3 questions wrong. I’m really not sure who anyone’s name is but the instructor with the glasses had told me they didn’t have anyone “open” to give me the mock test…but they did for the road test? Not to mention i was the only student out of the class testing that day so it’s not like they had a lot of other students testing that same day. I then return another day for my second attempt and i tell them what the instructor told me. Which was that i could reschedule my road test and i will also receive the mock test that same day since they didn’t give it to me in the beginning. When i tell the lady working the desk this, she starts telling me i have to “schedule” the mock test and i would not be receiving it that day. she gave me an option to reschedule my road test or just take it without the mock. so i chose that because i was already tired of dealing with all this. i did text my mom to let her know i’m getting all this misinformation and she got upset and called the place. i don’t agree with how my mother handled it but since she called and got angry at them for not providing what they said they would, especially after how much i paid, they tried to tell me they’re not testing me anymore because my mom is “being mean”. so i told them no i HAVE to test today because i payed for it and i can’t keep scheduling days off from work to come here. They finally let me test but i failed again after that whole scene. i was just overwhelmed and very nervous. i just passed today after my 3rd attempt that i also had to pay an extra $25 for. the same curly haired girl was there assisting me after my pass and she wasn’t being the nicest either. overall, very stressful, and frustrating experience. you’d be better off at another school.

Negative experience: My daughter registered here to take the written test but did not sign up for driving classes. Well when it came time for driving tests, they failed her even saying they couldn’t believe she was driving and suggested she sign up for their driving classes…hmmm, pay to pass? Hell no, we’ll just go straight to DMV. This place seems corrupt.

Negative experience: You are better off taking your driving test at the DMV since at this school they charge you around $100 to take your test with three chances, and at the DMV they only charge you $11 for the same amount of chances. Not only that, the person who tests you is very rude.

Fantastic experience: We're very happy with how things went with our son's driving experience overall. I want to especially thank Mr. Rick Barroso, who went above and beyond and helped us schedule our appointments with the Texas Department of public safety after our son passed his final driving test! Thank you for a great experience and helping getting our son ready to start driving!

Fantastic experience: Our daughter enjoyed the experience. Management made themselves available and really work with scheduling. They also offered solutions that worked when we did encounter obstacles. Happy to report we have another safe driver hitting the road.

Fantastic experience: BEST driving school in town! Instructors are very knowledgeable. The owners are very attentive. This school offers both teen and adult courses, driving lessons AND driving test… talk about a one stop shop! Highly recommend!

Fantastic experience: Very informative and helpful information about young drivers and their drivers education, will be back again soon

Fantastic experience: Super friendly and professional school. Thank you for the help.

Positive experience: My kiddo said she liked the instructions and the owner is really great. The staff needs customer service training.

Negative experience: Can someone tell me how to get through to scheduling drives every Thursday at 4 when no one answer? But that’s all they can do?

Fantastic experience: Had a great experience here, I was accompanied by rick! He was awesome! he gave me some pointers on what i need to work on and made me feel comfortable and let me practice my parallel parking. I Defiantly recommend this place!

Negative experience: Absolutely unprofessional. I took the adult course and the instructor, Inette, made a really rude, unprofessional comment. She asked who hasn't driven and I had not so I raised my hand. She asked why and I answered honestly saying it was my anxiety. She made a remark that I needed to "get over it." Absolutely disrespectful. Both Inette and the receptionist talked loudly throughout the ENTIRE permit test. Halfway through the permit test the instructor realized she forgot to teach us entire portion of the curriculum. I am PAYING for this class and I expect better from the instructors and institution for the price I paid. I called today to get some information about the course I had paid for and how to go about getting my permit from the DMV and the receptionist didn't know anything and kept insisting she register me for a class. I do not recommend this school at all. Your money is better spent elsewhere.

Negative experience: I chose one star because of how unprofessional this place is. I started going to this place in late of January. The class itself was really good the teacher was really informative and nice. But when it came to behind the wheel is where it went wrong, I had scheduled for practice driving and every time I’d call the receptionists kept saying they’d call the next day and never did. I gave them numerous chances because I spent money on them and all I needed to do was do a few practice driving courses and then the exam and that’s all but the whole scheduling part for behind the wheel was a mess. They would take forever to get back to me and then whenever I wanted to schedule it on a certain day they’d have to wait for the instructors approval and that’d take more time and I would still never get a call back. I was ALWAYS calling them pretty much multiple times a week trying to see if I could get a practice driving course and I only got one around Valentine’s Day. The experience driving wasn’t that great. I was cooperative and following instructions but the instructor was very unprofessional. When we met up at the place he didn’t introduce himself at all whatsoever he just gave me the keys and said “ready to drive?”. When we got in the car he I had troubles reversing and I wasn’t used to driving a car so I was relying on him to help me because at the end of the day that’s what he’s there for. He kept playing with the radio, he kept calling people, and he didn’t seem super interested in helping me and had the audacity to ask me why I don’t drive. Like seriously? That’s a personal thing to ask. He wasn’t very engaging and I would try to make him talk and he would still be quiet. I felt like I was driving by myself at that point and I had to take mental notes on what I needed to work on because he wasn’t helping me at all really unless it’s for pulling out somewhere or teaching me how to break. He wasn’t really doing much. I also noticed he was checking the clock on the car a lot to see when I was done as if he was ready to leave already. My appointment felt really rushed and I hated that a lot. When we got out he said in a sarcastic tone “that was fun right?” And he left to go home . I tried scheduling another practice driving course while I was at the place and she said yet again I’d have to wait for her to call me back. That’s like their thing to say and then get mad that I wasn’t driving a lot because no one was helping me. They were extremely lazy and unprofessional there. Then after the drive there was a snow storm here so I waited a few days and after everything cleared up still no call. A week ago they called me saying that I had a drive again but no one informed me about that. I told her no one told me and she “apologized” and I said can I just reschedule instead and she said yet again she’d call me to see if anything was open. As you can see there’s a pattern of them being inconsistent. If you’re not an experienced driver you have to drive multiple times a week to get the hang of it but since there’s so many gaps of me not driving I already forgot what I “learned” the first time. So when I requested to see if I could get a refund the receptionist sounded offended as if I was doing it to troll around when I wasn’t. I used only a small portion of the money I gave to them when it came to the behind the wheel and I wanted the rest back so I can go somewhere else. She asked me why and I told her what happened and she said do you know who went with you and I said no and she told me to describe what he lookedlike but she said I couldn’t get a refund. It took up until we had to go up there in person to get a refund because they’re money grabbers there. They want money but not do the work to get there. When we requested for a refund again the instructor was lying on me and saying that I had multiple driving lessons when I didn’t there’s literally files that they keep and it shows how many lessons you have. He also offered free lessons instead of giving me the money.

Fantastic experience: Adrain was the best! Learned so much!

Fantastic experience: Mr. Martinez was my driving instructor and he is literally the BEST! He’s very helpful and attentive. He had no problems going over things I was having complications with and he has a very positive and calm aura. He didn’t get frustrated with me nor did he raise his voice. He went over everything more than twice and I needed that. He talks you through everything so you’re not left in the blind. He was always on time and ready. He tells good jokes too so that kind of eases the tension of the whole thing. I’m thankful for him and im getting my license thanks to him. He needs a raise and he is HIGHLY recommended!

Fantastic experience: The staff very nice and friendly I highly recommend this place.

Fantastic experience: Adrian is the best pokémon trainer ever!

Fantastic experience: I initially had concerns regarding my daughter Jazmines driving tests, so Rick followed-up with me and was a true professional , he listened to me , he apologized for my stressful situation, he explained the process, and clarified his commitments to us as customers, then he offered a solution which absolutely worked-out for us .. a true community leader hands down and will definitely recommend his services 100% ..

Fantastic experience: Really good place straight to business helped me with scheduling due to my situation ric and instructors understanding great place to get your stuff done.

Fantastic experience: Very willing to work with students and parents to get drives complete.

Fantastic experience: I wasn't sure if paying for driving school would be worth the expense, but it was worth every single penny! Rick and his staff honored their end of the contract and beyond by extending our deadlines due to COVID-19. They are always extremely helpful and willing to work with me. I am impressed with how the level of safety precautions they have implemented as a result of the pandemic. West Texas Driving Academy was a smart investment for my teenager.

Fantastic experience: i overheard something about an angry parent when i was at this location making payment. My son and daughter both recently finished their drivers ed courses (one in the summer, and recently) at the El Dorado location, and they were very happy with the in class instructor and the car driving instructors. They had a great time in class and were even bummed out when they were done stating "He didnt make class as boring as some teachers at school" I read the other reviews one as recent as today and dont understand these parents frustration. The owners are very caring and attentive, my daughter had scheduling problems because she is personally busy with being a senior in highschool and they helped her finish on time. I believe some parents dont understand that these kids are lazy sometimes and dont wanna do drives, but these kids are also nervous as we all were, but my kids had a great time! a message to parents-- Make sure your kids do their 7 drives in the alotted time given, but us parents also have to drive with them to fill the 30 hour log, the school is to help them figure out how to drive, we have to practice with them. As for the prices, i paid about 800 give or take for both of them, but it did come with in class instruction where they learned the details and dangers of driving, 2) the actual driving lessons 3) the driving test at the end that i was not offered at El Paso Driving academy. this school was perfect, we gotta do our part too though. As for prices, you get what you pay for.

Negative experience: Beware of this place I received an email this morning regarding a special they had for 1/2 off of tuition. I contacted office on Dyer and was told regular price was $300 so I thought it'd be a bargain to pay $150 for the course. I contacted the Edgemere office and the lady was nice, however, she insisted regular price is $475. $475! Out of curiosity, I contacted different driving schools and the price range is from $285 to $300. How dishonest of this place to raise prices to get away with still making $25 more for the course than other places. Needless to say, I will be taking my business elsewhere and warning my daughter's friends parents about this place

Fantastic experience: Great school and really nice employees. My driving instructor really pushed me to be a safe and cautious driver!

Fantastic experience: As a parent I had a concern with the quality of driving instructions my driver had received but the owner addressed my concerns with care. I appreciate that the owner heard my concerns and made appropriate adjustments to allow my driver a better driving experience.

Fantastic experience: I would definitely recommend this place. Great customer service!

Fantastic experience: Everyone here was extremely friendly and helpful. They provide a safe and fun learning environment.

Fantastic experience: I am so thankful to the Edgemere location they were patient with my son helpful and considerate. Always with words of encouragement and very respectful. Thank you for all your support.

Fantastic experience: Our boys had a fantastic experience. They were all very confident in their knowledge of the driving rules. The school is very flexible and the staff is friendly.

Fantastic experience: Amazing school! Very helpful staff and informative. They also accommodate to your needs and schedule.

Fantastic experience: Great school!

Fantastic experience: They’re very informative, easy to work with, and they’re a lot nicer than the people at the DMV!

Negative experience: They supposedly don't schedule drives until 4:30, but you show up at 4:15 and are told there are no more open slots for drives. They only allow students to sign up for 1 drive a week and force students to do more than the required 7 drives required by the state . It's impossible to get anything done with these people.

Fantastic experience: Great school

Fantastic experience: Very smooth to work with as long as you complete all the requirements in a timely manner and practice practice practice. Knowledgeable staff and great communication

Fantastic experience: great school

Fantastic experience: Best driving place ! I highly recommended !

Negative experience: Trying to schedule drives is impossible

Fantastic experience: Great service and easy classes.

Fantastic experience: Great environment for drivers ed, staff is very helpful and informative!

Fantastic experience: The person I spoke to on the phone was super nice and readily available with information