DriveSafe Driving Schools - Longmont

Experiencia fantástica: My instructor Marco was great, so helpful and I felt very comfortable! He got me to try lots of new things and navigated me well.

Experiencia fantástica: Our Drive Safe instructor explained the process in complete detail for us. Provided us with great feedback after our session. I had complete confidence in our instructor. I’d highly recommend Drive Safe Longmont.

Experiencia fantástica: I took a driving test at this location. Wonderful staff and the instructor was thorough and attentive. Even with the language barrier I was able to understand him.

Experiencia fantástica: Most of friends recommended and we tried. Great teachers and learning experience.

Experiencia fantástica: My brother got his license here, they have the best well mannered staff around!

Experiencia negativa: I don't even know where to start to say how awful my experience with drive safe was. As you start the 30-hour online course, the site is very old and riddled with glitches. Throughout the course, the material is very poor to say the least. The same 12-second clip of electronic music repeats endlessly for the duration of the course. Instead of the instructor talking steadily and presenting information, the voiceover constantly pauses while a video of a hand drawing something finishes. In review segments, you are given some information to read, and a timer which must run out before you can proceed. It took one minute and 15 seconds (Yes, I timed it) for the timer to run out on a single, eight-word sentence. The instructors took about ten minutes for each of them to read various tongue twisters (She sells seashells and others) instead of filling the time with actual information about driving. I understand that it must be hard to fill a full 30 hours of time, but that's ridiculous. The low-quality material is only one of many problems. The online course, which is supposed to take 30 hours, took 48 hours total to complete. This is due to various problems with the site. The learner clock which records the time which you have spent does not properly record. The timer would subtract anywhere from 5-30 minutes for every hour I spent in the course. Not only that, but the site is so glitchy that it takes up to 10 minutes to load to the next screen. I probably spent at least 10 full hours waiting for the site to load. The first time I called to let Drive Safe know about this, the employee was friendly and said that the problem was on my end. I ended up sending them dozens of screenshots where the site said that it was fine on my end, theirs was failing. This happened every single day I tried to log on. After the first time I called, it was near impossible to get a hold of anybody. After calling and leaving dozens of messages, someone would return my call saying the problem was fixed. But it wasn't. This went on and on for the whole time I was involved with Drive Safe. When I finally finished the material, after endlessly fighting the bugs and glitches, the learner clock only recorded 23 hours. After calling five times over three days, I finally received a call from someone who said that I just needed to review to finish out the clock. But reviewing to log 7 hours of time would probably take more like 12 hours. But, with no choice, I reviewed the mind-numbing material for about 6 more hours, which only recorded 4 hours. At that point I called several more times, and FINALLY got someone who was willing to do their job. They set the clock to 30 hours, and I was FINALLY finished with the whole rotten thing. Overall, Drive Safe has, by far, the worst customer service I have ever seen, along with their pathetic, agonizing driver education program. I have dozens of screenshots to show that their site does not work properly, the timer does not record time properly, and that it takes massive amounts of time to load. I probably called at least 50 times throughout the whole thing. Twice, I got a hold of an actual employee. Other times I left messages never to be responded to by the employees. Many times you call their number you get some random guy in India who has no idea what he's doing. I'm hoping that the actual driving lessons will be satisfactory, but as far as the Online experience and customer service, AVOID DRIVE SAFE LIKE THE PLAGUE!!! After all, you pay them upwards of $600 for the program, and in return, suffer through a miserable experience and get treated like garbage.

Experiencia fantástica: Jeff was wonderful. He accommodated us for a driving test same day when the original tester called out sick. He was kind and professional

Experiencia negativa: Unfortunately, my situation has nothing to do with driving, rather the service. When I contacted them I wanted an appointment on a certain date in Longmont and they confirmed that it was available. After I paid the $99 charge, she proceeds to tell me that there was no availability in Longmont but that I can go to either Boulder or Westminster. I did not want either, as I wanted to get my son back in school right after the driving test. She did not want to refund my money, but said that she would put in the request to do so. I called a few times to follow up as I never did see the credit back on my account. One person said Non-Refundable, another one said, it can be refunded, but it never was. It's gone past the 3 weeks that said that it would appear, so I had not choice but to dispute the charge. This level of service was not acceptable to me, so just be careful that when they confirm your appointment, they don't change it up on you.

Experiencia fantástica: Both our teens have gone through Mountain States driving in Longmont & had great experiences. The in person classes are fantastic & Mr. Cressler is great! The 6 hour driving is also well done. We would definitely recommend!!!

Experiencia fantástica: I felt comfortable with my drive instructor, I didn’t feel like I was in a car with a teacher or higher up I highly recommend this driving school!

Experiencia fantástica: Theresa was amazing! She was kind and professional. Thank you Theresa and the rest of the staff

Experiencia fantástica: Such excellent teaching and practice. I used to have a bad experience with previous driving school. But when I took one hour refresher drive here, I studied a lot of useful things from my instructor. I think , his name is Jeff Jac ( rcm for everyone ). He is really patience and friendly . He made me feel more comfortable and confident for driving test. Thank you so much!

Experiencia fantástica: - I took the 2 hr driving lesson followed by the test with Brent. - I was surprised how fast the 2 hours flew by! - The lesson went very well and I learned so many new things. I also had a list of questions prepared that Brent cleared up for me. He was very patient, a good teacher, and of course very knowledgeable. - Would recommend both Brent and Drive Safe in a jiffy.

Experiencia fantástica: Thanks for the lessons! They built my confidence!

Experiencia fantástica: Such great teaching & practice. This is how a SAFE DRIVER is created. And these skills will forever get stronger.

Experiencia fantástica: Christopher was very helpful and he put my son at ease, giving him clear feedback and a great experience.

Experiencia fantástica: My experience with DriveSafe in Longmont was exceptional, the staff and the instructors were very welcoming. I didn’t have any problems with the time I was there. The instructors were well mannered and disciplined.

Experiencia negativa: I was told i would get full refund if i cancel appointment 24 hours before. i cancelled it 12 days before and when i request for refund, they say this package is not eligible for refund. this really frustrated me.

Experiencia negativa: DO NOT schedule your driver license test with the Longmont location. The guy takes you through neighborhoods that are clearly marked 30 mph and says they're 25 and fails you. He also cannot see the speedometer from where he is sitting and says you are speeding and changes his story when questioned.