AAA Central Penn

Experiencia negativa: I have been calling since 10:00 this morning. After 30 minutes or so I hung up. I have repeated this three times today. All I get is this stupid background music. Very fed up!!!!!

Experiencia negativa: Locked my keys in my car nd u can’t get anyone to talk to they put u on hold for like forever then I had to leave a message like WTH

Experiencia fantástica: For Independence Day would you consider replacing the American flag you are flying in front of your office? I think the storm may have taken its toll on the flag ...it look terrible. Thanks JoAnn

Experiencia negativa: Was given poor service for title and reg service. Wrong information, over priced for services. Skip AAA and go directly to PennDot.

Experiencia fantástica: Great customer service from Nancy. Thank you

Experiencia negativa: Terrible Customers service and Management They still Pull my Money from my Bank account and i Cancelled everything and still they took Money. I have spoke so many times with Manager on phone and they promise me four time to refund Money and still nothing nobody do any refund they sre just lie people, don’t trust those ppl. You will see if something happens like what happens to me. Shame and terrible service. My next step is to call BBB and make report soon

Experiencia negativa: ABSOLUTLY the worst service I have ever ever had! Will cancel my membership!

Experiencia negativa: I dont understand why these people are recognized as emergency service. Had member ship an entire year i finally go to use it qnd its worthless. My car is sitting running with the key in it and i have my daughter. Who answers for this? No one. They foward you from one person to the next. I FINALLY get a call back 30 minutes later only to be told i wipp need to wait up to 60 min till they get here. Why pay you people at all???

Experiencia negativa: I’ve had a membership since 1993 and I purchased A membership for my daughter in 2017. Today she ran over a mail and had a flat on 83S during rush hour around 7:50 am. She called for assistance and the woman she spoke with told her to call back at 9 am!!! Why am I paying For roadside assistance if no one takes a call until 9 am. This is not sitting well with me at all and hopefully someone from AAA CAN EXPLAIN THIS!

Experiencia fantástica: Quick and easy title transfer

Experiencia negativa: Have been a member for over 30 years and have uses them to book trips in past. Two times this year i have calles requesting help with booking 2 separate vacations. No response from anyone, despite being promised someone would call.

Experiencia negativa: I am disappointed in the service I received, or rather didn’t receive on 5/29/23. When I finally was able to talk to an actual person, he was of no help and in fact, couldn’t find that I even had an account. A frustrating situation was made worse by a phone call to AAA that was supposed to help me. We pay for a service that is supposed to be helpful when I’m on the road but yet that didn’t happen. When calling the roadside assistance number after telling me to call 911 for emergencies, the next option should be to talk with an agent. Please review your policies and procedures, as well as your phone recordings, to make sure you are being the most helpful and putting your members safety first!

Experiencia fantástica: Nancy and the lady doing intake at the Camp Hill location were amazing. I was misdirected by the dmv and they were kind and helpful. So glad I am a AAA member!!

Experiencia fantástica: Judy found us a spot on a cruise ship for the whole family. Can't wait!

Experiencia negativa: I spoke with Nancy in the Camp Hill office. She was very rude and condescending. I suggest that the supervisor at this office have a discussion about her customer service skills.

Experiencia fantástica: Easy and fast service

Experiencia positiva: How do you make a notary appointment? I've been on hold for a long time?

Experiencia negativa: The last 3 times that I have stopped in at this location have been laughable. You pay a yearly membership to talk to a computer while employees sit back and watch you and get annoyed because they have to actually work. I am seriously considering dropping my membership with you guys. Not today but the last time I stopped in (roughly beginning of November) there were 5 employees all sitting around drinking coffee and talking. I tried getting their attention and they would look the opposite direction, pretending not to see me. I waited 10 minutes and nobody ACKNOWLEDGED that I was even there. I got up and left. The employees here want paychecks but don't want to work. I shouldn't have to drive 20 minutes to go to another location when this one is so much closer.

Experiencia negativa: We have been members for over 10 years mainly for road side assistance which we never used until Monday 12/5. My wife’s car batter was dead at her workplace. She called AAA and was told dispatch would call her back in 10 minutes with an ETA. One and a half hours later the phone rang twice, hung up and did not leave a message. She was able to have someone give the battery a jump at her work place. When I called the number who just rang us the gentleman hardly apologized and stated well someone jumped the battery so that’s good. Yes it was good but not why I pay a membership to AAA for such poor service.

Experiencia fantástica: I needed 2 sheets notarized and since I am a member it was no charge!

Experiencia fantástica: Great customer service!

Experiencia fantástica: I am a long time AAA member. Mainly for the roadside assistance but I have booked a couple trips through them also with no issues to complain of. Pretty well known company with a good reputation. Our local office has friendly, knowledgeable staff, great customer service. Overall AAA is a mainstay for a lot of car owners and travelers but they offer an array of service including discounts at a lot of your favorite places.

Experiencia fantástica: Great place. It was busy when I arrived to do my title transfer but the wait went quick and the staff knows what they're doing. The actually transfer took less than 10 minutes.

Experiencia negativa: can not reach them by phone, not sure if anyone works there

Experiencia negativa: Just called for the 4th time since March 2022 to receive my membership card... Still nothing

Experiencia positiva: Went here to get an International Driver's Permit and was told they don't have any application forms, so they directed me to another location. Found out later that the form can be printed from their website, so I'm not sure why they couldn't do that for me at the time. Each time I tried calling that location, I got bounced to another branch or to a generic operator before getting an extension number of someone to speak with there. I haven't really ever used AAA, so I'm not sure what to expect, but in general I would have hoped for better customer service.

Experiencia fantástica: I went to to book a trip and they treated me great.

Experiencia fantástica: Can't beat them for travel information.

Experiencia fantástica: Very good

Experiencia positiva: Below average customer service

Experiencia fantástica: Great customer service! Title and plate transfer without any inconvenience. Everyone was helpful .

Experiencia positiva: I needed two documents to be notarized, and I needed to have 2 witnesses to get it done. I had done this a few years ago at the Camp Hill office. They had two people who worked in that office who could be my witnesses. Everything was done quickly and very efficiently. So, this year I returned to that same office to have my documents notarized. I was told they could not do it because they cannot provide witnesses any longer. I would have to bring my ow witnesses. That makes everything a lot more difficult for me. I found that I can have my documents notarized at the UPS store, and they will provide the witnesses too. I am very disappointed in AAA. I pay for my membership but they cannot provide the service they say they will provide!

Experiencia fantástica: Very helpful staff and nice location.

Experiencia negativa: Absolutely the worst service I have ever had no updates on towing ever. Takes about 3 hours every time.

Experiencia positiva: I got the experience I expected here.

Experiencia fantástica: I recently took a trip and due to construction caught something causing two tires to developer a "slow" leak. I got home very late, had an early appt. in the AM, and didn't get to try and fix what turned into a flat till after work. Tire wouldn't come off. AAA to the rescue, right? My tech DeAndre was awesome. He was quick to get here. Polite and professional, but more than that kind. He was very helpful with information as well as getting the spare on for me. Found out as soon as we were done he had another pressing call, but he never made us feel like he was rushed. He is awesome. My experiences have always been good, but this was beyond all. Thank you, DeAndre!!!

Experiencia fantástica: Transferred title to grandson. Very efficient and great service.

Experiencia fantástica: Awesome reps and good deals. Fantastic member services

Experiencia fantástica: Friendly quick service!

Experiencia positiva: Friendly staff and we'll organized. Made the process easy!

Experiencia fantástica: Great service and information, helpful employees.

Experiencia positiva: They take care of all my notary services, and do a good job.

Experiencia fantástica: Very busy

Experiencia fantástica: Took care of my car titles needs. In and out in 30 min.

Experiencia fantástica: Clean, professional, relatively quick, easy location to find

Experiencia fantástica: We had great service today and staff were very kind and helpful.

Experiencia fantástica: They were very helpful.

Experiencia negativa: I had to go there several times because the customer service Representatives fail to give me the information I needed. I believe they assumed I knew everything about registering a car in Pennsylvania when I knew nothing. I had to move my truck so the person could see the VIN even though the van was clearly printed on the registration. The second representative did not know enough to give me back the original copies of my documentation. I had to remind her to give me back the originals. When I called to set up the initial appointment I was told I would have to pay sales tax. When I pointed out that I was neither buying or selling but merely registering the vehicle the representative said, "Oh yes, that's right." It ended up costing me almost $200. I'm not sure if this is standard for Pennsylvania but my words of advice are thus: don't go here!

Experiencia negativa: I have been a member in the Central PA AAA for over 2.5 years. Calling their 800 number, I waited for a call back from an agent. When he called he found my name but not my membership. He then transferred me to another AAA "agent" and this person couldn't find anything current about me in their system. However, they found my old California membership but not the PA membership. I then called AAA Central PA office in Camp Hill where I signed up for the service and after going through the ROBOT prompts for their "direct number" several times; each time I was disconnected. REALLY? How disjointed does a company have to be to lose their patrons? Well, I think this is the limit. Excruciatingly horrible "service".

Experiencia fantástica: they were helpful, accurate and friendly. it was a pleasant experience.

Experiencia negativa: The new building looks awful inside with a set-up and decor that doesn't make sense. Smells very chemical-like inside. Why is personal business taken care of standing at windows rather than sitting in a private office?

Experiencia fantástica: Despite being short staffed during covid (hence being hard to reach on the phone), the folks at the office were incredibly kind, accommodating, competent, and were able to take care of registering my out of state car efficiently. It was a breath of fresh air in a complicated process.

Experiencia fantástica: Fast convenient very friendly service

Experiencia fantástica: I was able to stop in here and easily get passport photos done. Even with the staff was limited with covid, the process was very quick. I appreciated how helpful everyone was.

Experiencia fantástica: friendly service!!!

Experiencia fantástica: Always helpful

Experiencia fantástica: Easy to find, friendly and knowledgeable staff.

Experiencia fantástica: Came for a notary for a car title. Had efficient and kind encounter. Would recommend this service to any member.

Experiencia fantástica: Went in to have some title work done no lines unlike PennDOT in and out in 25 minutes

Experiencia fantástica: Staff was very friendly, knowledge and it was indeed a great experience!

Experiencia fantástica: Audrey is great to work with!

Experiencia positiva: Easy to sign up for membership.

Experiencia negativa: My wife and I were trying to get a title transferred over to us, and we were told 2 different rules...one from a notary, one from aaa. So we went back today to aaa to get clarification. We met a nice lady who then asked a lady named Amber for help. When Amber came over she showed immediate attitude and I immediately wanted to leave. I understand having to follow policy and procedures. What I dont like is having someone show attitude when I was there to get clarification on a few things...especially when we were being told different things. Makes me not want to reup my membership next month. Not the type of service I would expect at a customer service based business. Update...and since I posted this, I have heard no response from them. No can you please call. No I am sorry for the experience you had at our office. Nothing. What a great example of how not to retain membership.

Experiencia fantástica: Prompt courteous service

Experiencia fantástica: All my experiences so far have been great!

Experiencia fantástica: Very knowledgeable and friendly. I will be coming back when it's time to renew my passport.

Experiencia fantástica: Very helpful, clean environment,but the associate was very loud .

Experiencia fantástica: best service with amber

Experiencia fantástica: Helpful...

Experiencia fantástica: One of the friendliest and helpful people in the state. Love to shop for my travel and plan on new adventures there. Well done..

Experiencia positiva: Most convenient way to notorize. No better way. Traditional AAA a little expensive for newer cars- wish the rate was adjusted for age/mileage. I'll probably enroll in another few years once car gets older.

Experiencia fantástica: AAA Mechanicsburg has always been tgere for us when needed. Whether for auto incidents or travel, or just title or DMV forms or questions. They have great customer service and conveinently licated!

Experiencia positiva: Good service by the travel agent. Made our reservations at the hotel and the rental car for our trip to New Orleans

Experiencia negativa: Called them for help in getting a copy of our registration. Was sent to a voicemail and have yet gotten a call back.

Experiencia fantástica: They went out of their way to help me with notarizing. Thank you.

Experiencia fantástica: I had to get a document notarized. The staff was friendly and efficient.

Experiencia positiva: Helpful as AAA can be. Many member benefits.

Experiencia fantástica: Fast & easy title transfer.

Experiencia fantástica: Awesome like always. SuAnn is the best.

Experiencia fantástica: Excellent service, glad they knew what they were doing, I was clueless.

Experiencia fantástica: Fast service good receptionist knowledgeable staff.

Experiencia fantástica: Fast! Title transfer and new plates! Staff is awesome!

Experiencia fantástica: Very helpful team, reasonable wait time...great services...

Experiencia positiva: Always a great experience! As an international travel, I rely heavily on their services. Only downside is, if you are a member selling a car to a non-member, you cannot use their services. That is the only thing keeping this from a 5 star rating.

Experiencia fantástica: We went here to get our passport photos. The people are very helpful and friendly. It was busier than I expected.

Experiencia fantástica: They are great! Very helpful!

Experiencia fantástica: Friendly, helpful folks. Took care of all of our needs in a short time.

Experiencia fantástica: Sold a vehicle and went to AAA to switch registration and title. They were very friendly and efficient. Will use them again whenever needed!

Experiencia fantástica: Very helpful and attentive staff!!

Experiencia fantástica: Super helpful people, thank you.

Experiencia fantástica: Travel, title services, friendly staff, beautiful office. Wonderful place!

Experiencia fantástica: I haven been there twice for notary and found the staff very friendly and educated. I once had to notarize a document which UPS at Hampden center declined to do as the lady there was simply not interested, after that I went to PennDot licensing agent on Carlisle and people there were simply unaware of the process. I had to explain them how notary works. With utter frustration I left and went to AAA and found them awesome.

Experiencia negativa: I've been a member for over 40 years and have booked many, many wonderful vacations through AAA. Unfortunately, the trip we booked in February was disappointing due to the fact that we did not get airline seat assignments, even though the agent said she would ensure we had seats together, and would email the info to us. We called a week later and were told we had to get our own seats assigned at the airport the morning we were departing. Had we known this, we would have paid extra or went on a different airline. The whole reason we went to AAA was to have the entire trip booked so we could just enjoy it, now we may not even get seats together. Very stressed and disappointed . I will definitely use AAA Travel again, but I will be making sure everything is booked as requested.

Experiencia fantástica: Went to have passport pictures taken. Very nice, courtesy employees

Experiencia fantástica: Full service and very good staff. All your travel needs met.

Experiencia fantástica: They alway make life easier there

Experiencia fantástica: Wonderful travel advisor. Quick service for passport service.

Experiencia positiva: Very helpful

Experiencia fantástica: Great people and very helpful

Experiencia fantástica: Really helpful booking travel, roadside assistance very good