AAA Warwick

Experiencia fantástica: Nice place, It was my first time there. No waiting, very friendly staff.

Experiencia negativa: On 7/1/2024, I had phoned aaa in which a tow truck was dispatched to my location. No problem, my driver technician, was cordial, had a friendly personality & yes knowledgeable. My car was taken for a drop-off to my service station but I wasn't given a receipt.This was kinda a problem for reimbursement, then I thought not much $ so I'll let it go, until I didn't. I tried texting the driver na, then phoned the business that lead to call later, then 2nd call tried to hookup to office, no disconnected. The 3rd time I was told to text them and it would be sent, well, again no and 2 more tries, The End. So, now here is my written complaint on this companies professionalism. Company's name "Jess Auto & Towing," Foster RI #401 539=9398.[my thought, under the circumstances:] I'd like to see that this company gets penalized from aaa for at least a month, considering they represent aaa out in the field for customer service. Thank you, A aaa member for 30+ years.

Experiencia fantástica: They were so nice,so helpful, ended up going for an EZ-Pass walked out with a membership, no she didn't sell it to me she was just so nice and helpful

Experiencia fantástica: Chris is a awesome worker and he was very helpful

Experiencia fantástica: Went to the Warwick location, renewed my license had no problem, set up the appointment for 10.20 maybe 3 other people but i am sure they had other business also took the info sat waited 5 minutes to be called took the picture signed and away I went out in 15 minutes well worth it customer service was very pleasant

Experiencia fantástica: We went in there to rent a car in Europe, get an international permit for the rental, and my friend got help with an automotive question. The staff is FANTASTIC! They went above and beyond. Thanks!

Experiencia fantástica: They were a lot of help! Thank you Abigail

Experiencia negativa: This AAA is just as bad as the DMV, except I have to pay for this lousy service. I make a 12:40 appointment only to be greeted by a 30 minute line. By the time I got through the line I was 20 minutes past my appointment time (why did I even make an appointment???) and the woman who ran the DMV services went on lunch break. So now I’m left sitting here until she comes back, wasting even more time. If you need anything DMV related done at AAA, DO NOT go to the Warwick one.

Experiencia fantástica: Jennifer helped me out with a currency exchange for an upcoming trip. She was extremely helpful and cheerful. She made the process feel less of a chore and more of an interaction. Thank you! Keep smiling sunshine.

Experiencia negativa: Called for basic information. Was kept on hold for 48 minutes! Then they hung up on me! Unacceptable level of service.

Experiencia fantástica: Great place to do all your DMV services! Or to apply for insurance or a car loan!Staff was very timely and accommodating! Also, a special shout out to Savannah who had very good interpersonal, social skills!... and was very sweet and friendly!... Unfortunately, I can't say the same for the Providence Branch!

Experiencia fantástica: Dwayne is Really, ~ Friendly & Respectful

Experiencia negativa: Showed up half hour before they opened to ensure I could pay my registration renewal and was told I needed to make an appointment for a two minute transaction of handing over the cash

Experiencia negativa: ALL SPARE “DONUT” TIRES MUST GO ON THE REAR AXLE OF VEHICLE!!!!! EITHER INCOMPETENT OR NEGLIGENT!!! EITHER WAY NOT WORTH THE MEMBERSHIP!!!

Experiencia fantástica: I went to AAA to book travel to Taos. The agent took great care of me. My wife needed special care for the trip, and he made sure all of her needs were addressed. He saved me a lot of time and aggravation of doing it myself. Well worth it.

Experiencia fantástica: Great customer service here as always!! Kristen was very helpful going above and behind helping me save money on my car insurance and breaking everything down.

Experiencia fantástica: I came in because I wanted to get my REAL ID and needed to wait till February 22 or so, so I can get my license renewed and get my real ID. 2 ladies helped me out and they were very nice and patient with me. I hope they see this, because they really deserve a good review. Thanks!

Experiencia negativa: Disappointed in that having an appointment for a DMV transaction doesn't really mean much. Still have to wait in line as they don't differentiate between DMV and standard AAA transactions.

Experiencia negativa: Absolutely horrible. Took advantage of my elderly father. Charged him a $90 fee for a service call despite being a AAA member for 20 years. They do not honor their 3 year battery replacement warranty as he just bought the battery less than a year ago. They want proof from a 3rd party mechanic that the battery has failed. Spent over an hour on the phone with several different departments to try to get it resolved. Very poor experience overall.

Experiencia negativa: The service is getting very slow. We have been experiencing and heard its their new system. Not the drivers fault. My girl had to call aaa for a flat on her dad's car who is elderly and disabled still was going to have to wait with him for 2 hours! What is wrong with them. Don't you have any compassion? You need to make some changes!

Experiencia negativa: This service has gotten very bad. We had called for a tow and had to wait 4 hours. It was too late to get to the repair shop and get a rental so we canceled and called back the next morning and was told another 4 hour wait. This is ridiculous. You need to change this!

Experiencia fantástica: Great customer service , friendly, efficient, in and out within minutes for passport pictures taken.

Experiencia fantástica: Conveniently located in Warwick City Hall..Professional & helpful staff. Got my license renewed and got some movie tickets too. Also, got my passport photo done, too. Book a cruise, get a Trip-Tik....AAA is AAA+++.

Experiencia fantástica: Went in for passport photos. Quick, easy, Staff was friendly, courteous, and knowledgeable.

Experiencia fantástica: Clerk checking me in was extremely patient when I forgot a document. She figured out how I could go to Sewer Authority and get a bill with my address on it (needs to be less than 6 mths old.) Thank you!

Experiencia fantástica: Helped me with my travel issue. Great people, excellent service, even made my hotel reservations. They are the best !!!

Experiencia fantástica: AAA keeps adding more services that they can provide to their members making it easier for us. I needed to get another EZ Pass transponder for a trip we were taking. The hours for the RITBA are 4 hours a day 3 days a week and not compatible with my schedule. Little did I realize that AAA offers the ability for members to get extra transponders. Took about 10 minutes and cost $10.00. How can you go wrong?

Experiencia fantástica: Went in for a duplicate registration and I don't wait long at all. The lady helping me was very friendly while quickly doing her job. I could not have had a better experience .

Experiencia negativa: I had to appear in person to renew an expired plate. I could not get an appointment at my local office for a month, so I took one here in warwick. I walked into a line of people complaining about wait times. I waited a half hour to get to a clerk, who put my name in que and told me to sit down with several other people waiting because they are short staffed. So you make an appointment, confirm it, and sit until they call you. Just like the dmv, only you pay 90 bucks a year

Experiencia positiva: Not a long wait, & great girls helping out.

Experiencia fantástica: Outstanding service! Staff was exceptionally friendly and very competent! Thank you.

Experiencia positiva: Had an appointment for a DMV transaction and even though I was there on time, I had to wait in line for a rep only to tell them I was there for DMV. Then I had to wait again for a DMV rep. What is the purpose of making an appointment if you still have to wait? What normally should have only taken 10-15 minutes to 45.

Experiencia fantástica: Very helpful, friendly staff. There was a one minute wait. Spacious and efficient.

Experiencia positiva: The new office in the SawTooth Building is co-located with City of Warwick offices like the tax collector. They offer the full suite of DMV Services like Real ID. No need to make the appointment or go to the main office in Cranston

Experiencia positiva: The new location was a little challenging to get to. We picked up a second easy pass transponder. We waited a few minutes to be helped. When we were helped the customer service agent was pleasant, helpful and efficient.

Experiencia negativa: 2:30, guy called before me no appointment. I waited an hour

Experiencia fantástica: We go to see travel agent Bruce He is very good

Experiencia negativa: Not good at all I went in there to get a membership for my husband an myself an the girls who was working there were very nice but very confused when taking my payment so long story short they AAA charged my bank card 3 times one for the right charge an two other charges that they apologized for making a mistake they ran 2 charges for 58 dollars an change So they said them charges will fall off the next day,So I checked an thay didn't remeburst me an it's been a week so I called my bank an had to file a claim against AAA so hopefully I receive a very nice Apologie an my money back into my Account. Also it was Christmas time an I could have used that money they had on hold for my kids! Hopefully I get some answers soon an get my Refund!✌

Experiencia fantástica: I have visited the new Warwick location in Apponaug twice in the last two months - once for DMV service and once for purchasing gift cards. On both occasions, the experience was excellent to say the least. Lisa and Kelsey assisted me with my license renewal in October. They were professional, courteous, and provided service with a smile. I renewed my license in record time - - - less than 20 minutes - - - and was back at my home office working before the end of my lunch break. My second visit to purchase gift cards was equally amazing. Again, Lisa assisted me with this transaction. She remembered me, worked quickly, engaged in casual conversation and my husband I were done before we knew it. It is refreshing to know fantastic customer service still exists; in fact, it’s alive and thriving at AAA Warwick and nurtured by people like Kelsey and Lisa. I will continue to use this AAA branch as my branch of choice and find myself a committed patron now because of service like this. Thank you so much…especially to Lisa!

Experiencia fantástica: People were very helpful and very friendly

Experiencia fantástica: Awesome staff! Super friendly and helpful! Thank you!

Experiencia fantástica: It's inside the new town hall building I stopped in to see what the price was to open an account the lady told me there were new choices on how to pay like monthly or all up front theres a promotion going on right know till end of September that if you open an account it's 46.00 and one free for a person in your household. I always loved AAA the towing service the travel area, I never checked out car insurance but im sure it's good . They have driving school that teaches you to drive I used that many years ago and it was great and if you go through them you get a break on car insurance with any company you go with if you take the on the road student training . The building is brand new in warwick next to Cumberland farms but there are many locations and its convenient to get your license or id at so you dont have the ling waits at the dmv.

Experiencia positiva: New location in Warwick, parking lot is small, a lot of people park on the street, there is one line for customers once you enter the building, even if you have an appointment, once you get to the counter they will help you, or check you in, if you are checked in you sit an wait for your name to be called then go to that window.

Experiencia negativa: Waited 4 hours in Cranston for road service to change a flat .Called at six and truck didn’t show up till 10:10

Experiencia fantástica: Made an appointment for license renewal and real ID. Took all of 20 minutes including wait time. I was impressed! If I went to the DMV, I would have needed a sleeping bag! Great job AAA!

Experiencia fantástica: No waiting within 5 to 10 minutes your in and out. Very good system

Experiencia fantástica: Very helpful and courteous. It only took a minute to find what I needed!

Experiencia positiva: Just went there to have my license replaced after I lost it went very smooth they were very nice as a little worried because I had a real ID but they keep it on file so I didn't have to go through all the hassles they do keep it on file it was at the new saw tooth building everything went smoothly

Experiencia fantástica: Jill Kaufman is the best and most diligent agent ever! I accidentally booked a flight for the wrong week. Jill kept in constant contact with me regarding corrections updates on the matter. Fantastic costumer service which can be hard to find these days.

Experiencia fantástica: They were nice, helpful and quick

Experiencia fantástica: The people there are so nice beautiful new building I have a bad leg the girl even went and got me a chair so I didn't have to stay standing at the window.

Experiencia positiva: Very good the woman I dealt with was very helpful and pleasant

Experiencia fantástica: Very friendly, very clean, very spacious.

Experiencia fantástica: Been a member for just a short time. But since I been it has been useful. For ordering our passports, getting our address changed for our license, n now for ordering pesos for our Cancun trip in a couple of weeks. They said it would take 2-3 days. I got it next day. Good service so far.

Experiencia fantástica: Make a appointment for the DMV in and out with no wait

Experiencia fantástica: Excellent service. It was very fast and my insurance agent was very attentive and helpful. They informed me about the AAA app that can reduce my rate on auto insurance as well and offered to let me use their wifi and help me download the app on my phone.

Experiencia positiva: I've never had issues with AAA.and always great customer service with the tow truck drivers.

Experiencia negativa: Did not know I needed a DMV appointment. Tried to make one while I was there impossible not a soul there but could not get help without an appointment.

Experiencia fantástica: Went for DMV services. Everyone there was very helpful and friendl

Experiencia fantástica: Best AAA around. The staff here are nothing short of amazing. They are professional, courteous, and work very hard. What a great combination. Lisa and Kyle should be thanked for their ability to command and led and office area. They are phenomenal staff members and I will continue to use AAA, as long as individuals like this are employed here. Great job Lisa and Kyle. I truly thank you for your care with regards to your profession. Thank you. I look forward to seeing you here for years to come. I'm sure you will each be managers some day. Great job.

Experiencia fantástica: Just a awesome place very friendly customer service there

Experiencia fantástica: Made appt. to renew my driver's license. In and out in less than 20 minutes. Great service !!!

Experiencia fantástica: Was in and out to renew drivers license. Made an appointment on line. EASY

Experiencia fantástica: He was very polite. And got the job done.

Experiencia fantástica: Went to AAA to renew a vehicle registration. Due to covid I needed an appointment, which was very easy to do on line. My appointment was at 12:30. I was at the counter at 12:30. The AAA agent was very pleasant and helped me with another concern.

Experiencia negativa: Not only do you have to stand in the cold, but, when you finally get in there's only one other person besides staff in there. Had to make an appointment even tho there was no one there or waiting... outside!!!

Experiencia fantástica: The people at the door, and DMV services were excellent. I was in and out in less than 20 minutes.

Experiencia fantástica: In and out in 15 mins for a renewal of my registration , i wish all DMV transactions could be done there

Experiencia fantástica: My experience at AAA warwick was very good! I didn't have to wait very long at all and everyone was very helpful and friendly.

Experiencia positiva: The service was good but I haven't received my AAA card yet for the membership I purchased

Experiencia fantástica: Courteous friendly efficient service even when dmv machine not working expediently.

Experiencia fantástica: They were super helpful and efficient despite all the COVID-19 restrictions. I got what I needed and was out quicker than I hoped.

Experiencia fantástica: I had an appointment for 4:10 with the registry services. I was in and put before 4:10! And the woman at the dmv services was so nice! Will definitely be going back for registry services!

Experiencia fantástica: I went to AAA to get my Real ID I had an appointment and was in and out of there in less than 5 minutes very well organized. Well done AAA well done.

Experiencia fantástica: Needed a trip til for across country travel. Alvin went above and beyond. Professional, courteous and friendly.

Experiencia fantástica: Minute appointment for my real ID license. Showed up 20 minutes early, and they took me in no problem. I was out and on even before my scheduled appointment time. Excellent job warwick!

Experiencia fantástica: Great social distancing. Fastest DMV service I've ever had.

Experiencia fantástica: Fantastic service, very clean felt extremely safe. Highly recommended! Get your Real ID here, 15 minutes, in and out

Experiencia positiva: I went in to do my real ID. The appointment process was easy and got right in, the next morning with all my paperwork. They got my license done in between the servers going down in the office, thus killing the internet. Eventually the internet came back on and I was on my way. Unfortunately after telling them I needed the veterans designation on it, but when I got my license it didn't have the designation on it. It was a process getting through the next day to speak to someone and when I did, they were in CT. The caller took good care of me and was able to get the Warwick office to actually call me back and find out what I needed to do, to get this fixed. They took me in the next morning, and the process was quick. Fingers crossed that when my new license comes, its all set. I appreciate their efforts to fix the mistake made by them.

Experiencia fantástica: Very customer friendly atmosphere they go above and beyond. Very clean and safe environment as well. 5 Stars for AAA and Staff. Thank you for your accommodations!

Experiencia fantástica: Quick and painless service. Safe during the. Covid process. Always my choice for car registration and more.

Experiencia fantástica: Came to get my license renewed and real id. Staff was great. Everything was cleaned infront of me which I appreciated. Gentlemen that helped me was friendly and helpful. In and out in 10 minutes

Experiencia fantástica: Very well organized in regard to covid precautions..very helpful. Doing the best they can under the circumstances..

Experiencia fantástica: The appointments work well. Very speedy beats spending so much time. My apt was 1150 done by 1215! Service was also friendly.

Experiencia fantástica: I had so many questions ? They were so helpful ~~~ EVERYONE Had a Smile

Experiencia negativa: My family have been customers of AAA for over 40 yrs. My elderly father is trying to renew his registration. After days online trying to make an appointment with any area AAA to no avail, he finally decided to try to renew it himself, online. When this didn’t work, he called the local Warwick location directly. He spoke with a woman on the phone who told him his registration had expired too long ago (February) to renew online and he needed to come down to the branch. He asked if he did indeed need an appointment, and she told him no, that he could come down, explain the situation and they would assist him. When he arrived, he was met by a young woman directing people where to go. He explained that he had spoken to someone from the location on the phone earlier etc... the young woman rudely told him she ‘didn’t care what someone on the phone told him’ and demanded he leave. My father was demeaned and treated terribly. I understand that things are different right now due to current events, but as a local business owner. I would never ever treat any customer with such disrespect and lack of compassion. I’m certain if the young woman spoke to her superior, and made an effort to actually help, someone could have assisted my father. This treatment is shameful and inexcusable.

Experiencia negativa: Their warwick drivers are awful they harrassed many people at night in parking lots Very unprofessional

Experiencia fantástica: Great experience! I needed replacement registration stickers for my works van, was in and out in minutes.

Experiencia negativa: Long waiting period.could not complete my business. Very disappointed.

Experiencia fantástica: Very helpful and friendly staff even on a crazy busy day they managed to help me out in a timely manner.

Experiencia negativa: I was on hold for 2 1/2 hours & no one picked up. It was 20 minutes before closing when I decided to hang up. In this day & age I find this totally unacceptable. Even given the fact that it is Christmas time this still is way too long to be on hold. My time is precious to me too. Thankfully I was calling about membership renewal & I wasn’t stuck on the side of the road.

Experiencia fantástica: My husband and I went in on a Saturday morning to change our address on our licenses after moving to a new home. Staff was EXTREMELY helpful and genuinely happy to be of service. We were in and out in about 20mins.

Experiencia negativa: The AAA Dmv section has no clue what they are doing

Experiencia positiva: Staff was really friendly and helpful. Wait time was estimated at 50 mins but I was called up after 25 mins.

Experiencia fantástica: From the wonderfully helpful young lady at the info desk, to the kind one who took our passport photos and finally, the adorable kind sweet young lady who signed me up for my Real ID and took my photo, my experience was excellent!! Kudos to whomever does the hiring!

Experiencia fantástica: Great place to take care of dmv needs

Experiencia negativa: Just wanted to renew my registration. If I wanted to wait in line to be told to take a seat and wait until I'm called in 90 minutes I would have just gone to the DMV. Why can't they just take people as they come in? Are they taking lessons from the DMV Waiting in one line is not enough. 4 people checking people in telling people to sit down and wait and one person at the information desk whose job it seems is to tell people to get in line. SMH! Headed to the DMV in Wakefield. ...pretty sad when the RI DMV does a better job than AAA. So much for the convenience of being a member.

Experiencia negativa: Longer waiting times than the DMV.

Experiencia negativa: So it's about 930am at the Warwick AAA and I need to renew my registration which has not expired, however after waiting in a 10 minute line I'm told that well take your information and text you when it's your turn. Your estimated wait at AAA Warwick is 80 mins. That is totally unacceptable, why offer a service and it takes you longer than the actual DMV, absolutely no benefit to go to AAA for any DMV needs. Than the rarity that you have to use a tow service and of course after all the years of never using it I'm sure cost more than the actual one or two times you need a tow and the past two decades. I called and spoke to talk customer relations all they can do is file a complaint on your behalf.

Experiencia negativa: I called for assistance with a flat. I was disconnected after giving all of my information. Once I realized this I called back and was told my request was cancelled. I asked why I didn't return a call back I was told that was not their policy. Not very good customer service!